Book Jobs and Create Customers in ServiceTitan — Automatically
Marlie AI answers every inbound call, captures customer details, and pushes new jobs directly into ServiceTitan — so your CSRs focus on the field, not the phone.
Your AI receptionist, built for field service operations
Service businesses run on job volume — HVAC, plumbing, electrical, and home services teams need every call answered and every job captured. One missed call during peak season is lost revenue.
With Marlie AI and ServiceTitan, every inbound call is answered 24/7. Customer details are captured, job type is identified, and a new job record is created in ServiceTitan before your dispatcher even opens their laptop.
What You Get with Marlie + ServiceTitan
Everything you need to connect your phone calls with ServiceTitan — fully automated, zero manual work.
Automatic Job Creation
New service requests are automatically created as jobs in ServiceTitan with full customer details and job description.
Customer Record Sync
New callers are created as ServiceTitan customers. Returning customers are matched and their record updated.
Appointment Booking
Marlie checks technician availability in ServiceTitan and books appointments directly during the call.
Job Type Classification
Marlie identifies the service type — HVAC, plumbing, electrical — and tags the job correctly in ServiceTitan.
After-Hours Coverage
Marlie answers calls nights and weekends, capturing emergency requests and routing them to on-call technicians.
Call Recording & Notes
Full call transcripts and notes are attached to the ServiceTitan job record for dispatcher context.
How It Works
Get up and running with ServiceTitan in minutes — no coding required.
Connect ServiceTitan
Link Marlie AI to your ServiceTitan account through our dashboard — no developer or API setup required.
Configure Your Job Types
Map the services you offer to ServiceTitan job types so Marlie categorizes and routes each call correctly.
Marlie Answers Every Call
Callers reach a professional AI receptionist who gathers job details, schedules appointments, and handles FAQs.
Jobs Appear in ServiceTitan Instantly
A complete job record appears in ServiceTitan in real time — ready for your dispatcher to assign and schedule.
Built for Real Scenarios
See how businesses use Marlie + ServiceTitan to capture more leads and streamline operations.
HVAC Companies
A homeowner calls at 7 AM reporting their AC isn't working. The office doesn't open until 8 AM.
Marlie answers, captures the issue, and creates an emergency job in ServiceTitan — the dispatcher sees it when they log in and dispatches a tech immediately.
Plumbing Services
A plumbing company receives 40 calls a day during summer and their CSR team can't keep up.
Marlie handles overflow calls, books appointments against live technician schedules, and pushes jobs into ServiceTitan so nothing falls through the cracks.
Electrical Contractors
An electrical company wants to capture after-hours emergency calls without paying for 24/7 staffing.
Marlie covers after-hours calls, triages urgency, and creates jobs in ServiceTitan — with urgent requests routed directly to the on-call technician.
Frequently Asked Questions
Common questions about the Marlie AI + ServiceTitan integration.
How does Marlie create jobs in ServiceTitan?
Can Marlie book appointments against technician availability in ServiceTitan?
Does Marlie handle returning ServiceTitan customers correctly?
Which ServiceTitan plans are supported?
Can Marlie route emergency calls to on-call technicians?
Are call recordings attached to ServiceTitan job records?
Other Integrations
Marlie AI connects with more than just ServiceTitan. Explore our other integrations.
HubSpot
CRM
Housecall Pro
Field Service
Jobber
Field Service CRM
Google Voice
Phone
OpenPhone
Phone Connectivity
Gmail
Outlook
Google Calendar
Calendar
Calendly
Calendar
Slack
Notifications
Microsoft Teams
Notifications
Discord
Notifications
Telegram
Notifications
Notifications
Google Sheets
CRM & Data
Microsoft Excel
CRM & Data
Shopmonkey
CRM & Data
Buildium
CRM & Data
Shopify
CRM & Data
Zapier
Automation
Stripe
Payments
Square
Payments
Square Appointments
Payments
Salesforce
CRM
Pipedrive
CRM
Zoho CRM
CRM
Follow Up Boss
Real Estate CRM
Close
CRM
Dubsado
CRM
Circle
Community
HoneyBook
CRM
Keap
CRM & Automation
kvCore
Real Estate CRM
17hats
Creative Business CRM
AccuLynx
Field Service CRM
Act!
CRM
Actionstep
Legal CRM
Affinity
CRM
AFrame
Creative Business CRM
AgencyZoom
Insurance CRM
AgentLocator
Real Estate CRM
Agile CRM
CRM
Arbox
Fitness & Studio CRM
Assembly
CRM
Attio
CRM
Autotask
Field Service CRM
Axonaut
Business Management
Bark
Lead Generation
Beacon
Credit Repair CRM
Bigin by Zoho CRM
CRM
Bitrix24
CRM
BONZO
CRM
BoomTown
Real Estate CRM
Booqable
Business Management
Brivity
Real Estate CRM
BrokerEngine
Mortgage CRM
Builder Prime
Field Service CRM
Bullhorn
Recruitment CRM
Capsule CRM
CRM
CASEpeer
Legal CRM
CINC
Real Estate CRM
Clientify
CRM
Clio
Legal CRM
Cloze
CRM
Compass
Real Estate CRM
ConnectWise Manage
Field Service CRM
Copper
CRM
Credit Repair Cloud
Credit Repair CRM
Curb Hero
Real Estate CRM
Daylite
CRM
DisputeFox
Credit Repair CRM
Dotloop
Real Estate CRM
DripJobs
Field Service CRM
EZLynx
Insurance CRM
FieldPulse
Field Service CRM
Finmo
Mortgage CRM
folk
CRM
Freshsales Classic
CRM
Freshsales Suite
CRM
Gong
Sales Intelligence
Gymdesk
Fitness & Studio CRM
GymMaster
Fitness & Studio CRM
Holded
Business Management
IDX Leads
Real Estate CRM
iHomefinder
Real Estate CRM
Insightly
CRM
Jackrabbit Class
Fitness & Studio CRM
JobAdder
Recruitment CRM
JobNimbus
Field Service CRM
Keystone Academic Solutions
Education CRM
Kommo
CRM
Keller Williams Command
Real Estate CRM
Lasso CRM
Homebuilder CRM
Lawmatics
Legal CRM
LeadSimple
Lead Generation
LeadSquared
CRM
Leap CRM
Field Service CRM
Less Annoying CRM
CRM
Levitate
Customer Communications
Little Green Light
Community & Nonprofit CRM
Lofty
Real Estate CRM
Luxury Presence
Real Estate CRM
MaidCentral
Field Service CRM
Markate
Field Service CRM
MarketSharp
Field Service CRM
Meet Alfred
Customer Communications
Method CRM
CRM
Microsoft Dynamics 365
CRM
mloflo
Mortgage CRM
MOCO
Business Management
Mojo
Customer Communications
Moxie
Customer Communications
My Music Staff
Creative Business CRM
myRealPage
Real Estate CRM
NationBuilder
Community & Nonprofit CRM
NeonCRM
Community & Nonprofit CRM
NetHunt CRM
CRM
NetSuite
Business Management
noCRM.io
CRM
Nutshell
CRM
Odoo CRM
Business Management
Odoo ERP Self Hosted
Business Management
OfficeRnD
Coworking CRM
OnePageCRM
CRM
OrbisX
Field Service CRM
Outseta
Community & Nonprofit CRM
Pipeline CRM
CRM
PracticePanther
Legal CRM
PropertyRadar
Lead Generation
PushPress
Fitness & Studio CRM
Ramsey Pro Portal
Real Estate CRM
Real Geeks
Real Estate CRM
RealScout
Real Estate CRM
Recruit CRM
Recruitment CRM
Redtail CRM
Wealth Management CRM
RepairShopr
Field Service CRM
REsimpli
Lead Generation
respond.io
Customer Communications
Rex
Real Estate CRM
Salesmate
CRM
ServiceM8
Field Service CRM
Sierra Interactive
Real Estate CRM
Spark Membership
Fitness & Studio CRM
Streak
CRM
Studio Pro
Creative Business CRM
SugarAI
CRM
Superchat
Customer Communications
Syncro
Field Service CRM
Teamleader Focus
Business Management
Thryv
CRM
Time To Pet
Pet Care CRM
Tint Wiz
Field Service CRM
Urable
Auto Detailing CRM
vcita
CRM
Virtuous
Community & Nonprofit CRM
Vitally
CRM
VSCO Workspace
Creative Business CRM
Wealthbox
Wealth Management CRM
WellnessLiving
Fitness & Studio CRM
WhatConverts
Lead Generation
Wise Agent
Real Estate CRM
Wodify Core
Fitness & Studio CRM
Zendesk Sell
CRM
Zillow Tech Connect
Lead Generation
Ready to connect Marlie AI with ServiceTitan?
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What Our Customers Say
“Marlie has dramatically improved our reservation process, reducing missed calls by 40%.”
“Our takeout orders increased by 25% since implementing Marlie to handle busy call times.”
“Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.”
“Marlie has become an essential part of our customer service strategy across all our places.”
“The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.”
Get set up in minutes
Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.
