Notifications

Real-Time Call Alerts Delivered to Microsoft Teams

Marlie AI answers your calls and posts structured summaries to the right Microsoft Teams channels — so your team always has the context they need without leaving Teams.

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Call intelligence, right where your team collaborates

Microsoft Teams is the hub for millions of enterprise teams — chat, meetings, files, and workflows all in one place. Yet inbound call data has always existed outside of it, in voicemails and fragmented notes.

Marlie AI changes that by posting structured call summaries directly into Teams channels the moment a call ends. Every team member sees exactly what happened on every call — without checking a separate system.

What You Get with Marlie + Microsoft Teams

Everything you need to connect your phone calls with Microsoft Teams — fully automated, zero manual work.

Instant Teams Notifications

Post real-time call summaries to any Teams channel — caller details, intent, and key actions captured automatically.

Channel Routing by Call Type

Route sales calls, support requests, and urgent issues to the right Teams channels automatically.

Adaptive Card Formatting

Call summaries appear as formatted Teams Adaptive Cards — visually clear and interactive, not just plain text.

Priority Escalation

High-priority calls trigger @mentions to the right team members so they can respond immediately.

Full Transcript Access

Each Teams notification links directly to the full call transcript and recording in your Marlie dashboard.

Microsoft 365 Integration

Works natively within the Microsoft 365 ecosystem — compatible with Teams tabs, connectors, and bot framework.

How It Works

Get up and running with Microsoft Teams in minutes — no coding required.

Add Marlie to Teams

Install the Marlie connector in your Microsoft Teams workspace — no IT tickets or developer setup needed.

Configure Channel Routing

Map call types and urgency levels to specific Teams channels and configure which members get mentioned.

Marlie Handles Inbound Calls

Marlie AI answers calls, extracts caller information and intent, and prepares a structured Teams notification.

Your Team Sees It Instantly

Within seconds of a call ending, the right channel in Teams receives a formatted summary with full context.

Built for Real Scenarios

See how businesses use Marlie + Microsoft Teams to capture more leads and streamline operations.

Enterprise Support Teams

Scenario

A customer calls reporting a critical issue and the support line is busy with other calls.

Outcome

Marlie handles the call, categorizes severity, and posts to the #critical-support Teams channel with an @mention to the on-call engineer.

Distributed Sales Teams

Scenario

A prospect calls the main sales line during peak hours when all reps are in calls.

Outcome

Marlie qualifies the lead and posts a structured card to #sales-leads, enabling any available rep to pick it up immediately.

Operations Management

Scenario

Vendors and suppliers call with delivery updates and questions throughout the day.

Outcome

Each call generates a Teams notification in #operations, giving the ops team a running log without requiring phone attendance.

Frequently Asked Questions

Common questions about the Marlie AI + Microsoft Teams integration.

Does Marlie support Microsoft Teams bot framework?

Yes. Marlie uses Teams connectors and the bot framework to post notifications — ensuring compatibility with Teams' full security and compliance model.