Real-Time Call Alerts Delivered to Microsoft Teams
Marlie AI answers your calls and posts structured summaries to the right Microsoft Teams channels — so your team always has the context they need without leaving Teams.
Call intelligence, right where your team collaborates
Microsoft Teams is the hub for millions of enterprise teams — chat, meetings, files, and workflows all in one place. Yet inbound call data has always existed outside of it, in voicemails and fragmented notes.
Marlie AI changes that by posting structured call summaries directly into Teams channels the moment a call ends. Every team member sees exactly what happened on every call — without checking a separate system.
What You Get with Marlie + Microsoft Teams
Everything you need to connect your phone calls with Microsoft Teams — fully automated, zero manual work.
Instant Teams Notifications
Post real-time call summaries to any Teams channel — caller details, intent, and key actions captured automatically.
Channel Routing by Call Type
Route sales calls, support requests, and urgent issues to the right Teams channels automatically.
Adaptive Card Formatting
Call summaries appear as formatted Teams Adaptive Cards — visually clear and interactive, not just plain text.
Priority Escalation
High-priority calls trigger @mentions to the right team members so they can respond immediately.
Full Transcript Access
Each Teams notification links directly to the full call transcript and recording in your Marlie dashboard.
Microsoft 365 Integration
Works natively within the Microsoft 365 ecosystem — compatible with Teams tabs, connectors, and bot framework.
How It Works
Get up and running with Microsoft Teams in minutes — no coding required.
Add Marlie to Teams
Install the Marlie connector in your Microsoft Teams workspace — no IT tickets or developer setup needed.
Configure Channel Routing
Map call types and urgency levels to specific Teams channels and configure which members get mentioned.
Marlie Handles Inbound Calls
Marlie AI answers calls, extracts caller information and intent, and prepares a structured Teams notification.
Your Team Sees It Instantly
Within seconds of a call ending, the right channel in Teams receives a formatted summary with full context.
Built for Real Scenarios
See how businesses use Marlie + Microsoft Teams to capture more leads and streamline operations.
Enterprise Support Teams
A customer calls reporting a critical issue and the support line is busy with other calls.
Marlie handles the call, categorizes severity, and posts to the #critical-support Teams channel with an @mention to the on-call engineer.
Distributed Sales Teams
A prospect calls the main sales line during peak hours when all reps are in calls.
Marlie qualifies the lead and posts a structured card to #sales-leads, enabling any available rep to pick it up immediately.
Operations Management
Vendors and suppliers call with delivery updates and questions throughout the day.
Each call generates a Teams notification in #operations, giving the ops team a running log without requiring phone attendance.
Frequently Asked Questions
Common questions about the Marlie AI + Microsoft Teams integration.
Does Marlie support Microsoft Teams bot framework?
Can I configure different alerts for different channels?
Does this work with Microsoft 365 GCC or Government plans?
Can call transcripts appear inside Teams?
Is there a daily digest option?
Other Integrations
Marlie AI connects with more than just Microsoft Teams. Explore our other integrations.
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Calendly
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Discord
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Telegram
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Microsoft Excel
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Buildium
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Circle
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CASEpeer
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Clio
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ConnectWise Manage
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Copper
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DisputeFox
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Dotloop
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DripJobs
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EZLynx
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FieldPulse
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Finmo
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folk
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Freshsales Classic
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Freshsales Suite
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Gong
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Gymdesk
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GymMaster
Fitness & Studio CRM
Holded
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IDX Leads
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iHomefinder
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Insightly
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Jackrabbit Class
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JobNimbus
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Keystone Academic Solutions
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Kommo
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Keller Williams Command
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Lasso CRM
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Lawmatics
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LeadSimple
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LeadSquared
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Leap CRM
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Less Annoying CRM
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Levitate
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Little Green Light
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Lofty
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Luxury Presence
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Markate
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MarketSharp
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Meet Alfred
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Method CRM
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Microsoft Dynamics 365
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mloflo
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MOCO
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Mojo
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Moxie
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My Music Staff
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myRealPage
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NationBuilder
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NeonCRM
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NetHunt CRM
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NetSuite
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noCRM.io
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Nutshell
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Odoo CRM
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Odoo ERP Self Hosted
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OfficeRnD
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OnePageCRM
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OrbisX
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Outseta
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Pipeline CRM
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PracticePanther
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PropertyRadar
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Ramsey Pro Portal
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Real Geeks
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RealScout
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respond.io
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ServiceM8
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Spark Membership
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Streak
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Teamleader Focus
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Thryv
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Tint Wiz
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vcita
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VSCO Workspace
Creative Business CRM
Wealthbox
Wealth Management CRM
WellnessLiving
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WhatConverts
Lead Generation
Wise Agent
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Wodify Core
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Zendesk Sell
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Zillow Tech Connect
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What Our Customers Say
“Marlie has dramatically improved our reservation process, reducing missed calls by 40%.”
“Our takeout orders increased by 25% since implementing Marlie to handle busy call times.”
“Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.”
“Marlie has become an essential part of our customer service strategy across all our places.”
“The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.”
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