Notifications

Instant Call Alerts in Your Slack Channels

Marlie AI handles your calls and posts real-time summaries directly to Slack — the right info in the right channel, the moment each call ends.

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Your team stays informed without leaving Slack

Your team lives in Slack. But phone call details have always lived somewhere else — in voicemails, in email, or in someone's head. That gap costs you speed and context.

With Marlie AI and Slack, every call generates a structured notification posted directly to your Slack workspace. The right team members see the right call details instantly — in the channels they're already watching.

What You Get with Marlie + Slack

Everything you need to connect your phone calls with Slack — fully automated, zero manual work.

Instant Call Notifications

Get a Slack message the moment a call ends — caller name, number, intent, and key takeaways, all formatted clearly.

Channel Routing

Route different call types to different Slack channels — sales leads to #sales, support issues to #support, urgent calls to #alerts.

Priority Lead Pings

High-value leads trigger @mentions to the right sales rep so they respond within minutes, not hours.

Full Transcript Links

Every Slack notification includes a link to the full call transcript and recording in your Marlie dashboard.

Urgent Issue Escalation

Configure Marlie to ping an on-call channel when a caller describes an emergency — no escalation delay.

Daily Call Digests

Receive a morning Slack summary of all calls from the previous day — volume, common topics, and flagged items.

How It Works

Get up and running with Slack in minutes — no coding required.

Connect Slack to Marlie

Add the Marlie app to your Slack workspace in one click — no coding or Slack admin required.

Configure Your Channels

Map call types to Slack channels. Set routing rules for sales, support, urgent, and general call notifications.

Marlie Handles the Calls

When calls come in, Marlie AI answers, extracts the key details, and structures a notification for Slack.

Alerts Post Instantly

Seconds after a call ends, the notification appears in the right Slack channel — with all the context your team needs to act.

Built for Real Scenarios

See how businesses use Marlie + Slack to capture more leads and streamline operations.

Sales Teams

Scenario

A warm lead calls after hours. The sales team is off but monitoring Slack on their phones.

Outcome

Marlie posts a lead alert to #sales with the caller's details and buying signals. A rep follows up within minutes.

On-Call Engineering

Scenario

A customer calls reporting a critical outage outside business hours.

Outcome

Marlie identifies the urgency, posts to #oncall with full details, and @mentions the on-call engineer for immediate response.

Agency Account Management

Scenario

A client calls their account manager who is in a client meeting.

Outcome

Marlie takes a message and posts it to the account manager's dedicated Slack channel with full context and urgency level.

Frequently Asked Questions

Common questions about the Marlie AI + Slack integration.

Which Slack plans does this integration support?

Marlie's Slack integration works with all Slack plans including Free, Pro, Business+, and Enterprise Grid.

Can I send different calls to different Slack channels?

Yes. You can configure routing rules based on call intent, urgency, department, or caller type to send notifications to specific channels.

Can I @mention specific team members in Slack notifications?

Yes. Marlie can be configured to @mention the relevant team member based on call type — for example, routing sales calls to your lead sales rep.

Is there a daily digest option instead of per-call notifications?

Yes. You can configure daily or weekly digest posts that summarize call volume, topics, and flagged items rather than receiving per-call alerts.

Does Marlie's Slack bot post transcripts?

Slack messages include a summary and a link to the full transcript and recording in your Marlie dashboard. Long transcripts are not posted inline to keep channels readable.