Privacy Policy
Last updated: October 6, 2025
Important Information
99 PCT Jesus, LLC Doing Business As Marlie Ai
At Marlie AI, a product from 99 PCT Jesus, LLC, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.
Remember that your use of Marlie AI's Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.
As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. Upon such changes, we will alert you to any such changes by placing a notice on the Marlie AI website, by sending you an email and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.
Privacy Policy Table of Contents
1. What this Privacy Policy Covers
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.
2. Personal Data
Categories of Personal Data We Collect
This chart details the categories of Personal Data that we collect and have collected over the past 12 months:
| Category of Personal Data | Examples of Personal Data We Collect | Categories of Third Parties With Whom We Share this Personal Data |
|---|---|---|
| Profile or Contact Data |
|
|
| Voice and Biometric Data |
|
|
| Device/IP Data |
|
|
| Web Analytics |
|
|
Categories of Sources of Personal Data
We collect Personal Data about you from the following categories of sources:
You
- When you provide such information directly to us.
- When you use our Services and such information is collected automatically.
- Through Cookies (defined in the "Tracking Tools, Advertising and Opt-Out" section below).
Third Parties
- Vendors who help us provide services to you.
- Analytics providers who help us understand how you interact with our Services.
Voice Data and Call Recordings
Marlie AI provides AI-powered phone answering services that may involve the collection and processing of voice data and call recordings.
AI Voice System
Inbound calls to our service may be answered by an AI system using a licensed synthetic voice. This AI voice is professionally licensed and is not an impersonation of any public official or private individual.
Call Recording and Retention
- Calls may be recorded for quality assurance, training, and service improvement purposes.
- Call recordings are retained for a maximum of 90 days and are automatically deleted thereafter.
- You may request immediate deletion of your call recordings at any time by contacting us.
- Call recordings are never sold, shared with third parties for marketing purposes, or used for unauthorized purposes.
- Access to recordings is restricted to authorized personnel only and all access is logged and audited.
Biometric and Voiceprint Data
New York City and State Compliance Notice
We recognize that voice recordings may constitute biometric identifier information under New York City Local Law 3 (2021) and New York State laws. We are committed to full compliance with all applicable biometric data protection requirements.
- Voice data and potential voiceprints are never sold or shared with third parties.
- Biometric data is permanently and securely deleted once it is no longer needed for legitimate business purposes.
- We implement appropriate safeguards to protect biometric data from unauthorized access or disclosure.
- Voice data is processed only for the specific purposes disclosed in this policy.
Transparency and Consent
Call Notification and Consent
- At the beginning of each call, callers are notified that they may be speaking with an AI system.
- Callers are informed that the call may be recorded for quality and service purposes.
- By proceeding with the call after this notification, callers provide their consent to recording and AI interaction.
- Callers may end the call at any time if they do not wish to proceed.
- We provide clear options for callers to speak with human representatives when available.
Our Commercial or Business Purposes for Collecting Personal Data
Providing, Customizing and Improving the Services
- Creating and managing your account or other user profiles.
- Processing orders or other transactions; billing.
- Providing you with the products, services or information you request.
- Improving the Services, including testing, research, internal analytics and product development.
- Personalizing the Services, website content and communications based on your preferences.
Corresponding with You
- Responding to correspondence that we receive from you, contacting you when necessary or requested.
- Sending emails and other communications according to your preferences or that display content that we think will interest you.
Meeting Legal Requirements and Enforcing Legal Terms
- Fulfilling our legal obligations under applicable law, regulation, court order or other legal process.
- Protecting the rights, property or safety of you, Marlie AI or another party.
- Enforcing any agreements with you.
6. How We Disclose Your Personal Data
We disclose your Personal Data to the categories of service providers and other parties listed in this section:
Service Providers
These parties help us provide the Services or perform business functions on our behalf. They include:
- Hosting, technology and communication providers.
- Analytics providers.
- Support and customer service vendors.
Analytics Partners
These parties provide analytics on web traffic or usage of the Services.
Business Partners
These parties partner with us in offering various services.
Legal Obligations
We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under "Meeting Legal Requirements and Enforcing Legal Terms" in the "Our Commercial or Business Purposes for Collecting Personal Data" section above.
Business Transfers
All of your Personal Data that we collect may be transferred to a third party if 99 PCT Jesus, LLC, including its product Marlie AI, undergoes a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
7. Tracking Tools, Advertising and Opt-Out
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services.
You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
8. Data Security
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data.
Enhanced Security for Voice and Biometric Data
- Call recordings and biometric data are encrypted both in transit and at rest using industry-standard encryption protocols.
- Access to voice recordings and biometric data is restricted to authorized personnel only.
- All access to sensitive data is logged, monitored, and regularly audited.
- We maintain secure data centers with appropriate physical and environmental safeguards.
- Regular security assessments and penetration testing are conducted to identify and address vulnerabilities.
You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
9. SMS Policy
We value your privacy and make every effort to respect your wishes and personal information. Please read this policy carefully to understand how we collect, use, and manage your phone numbers.
Collection of Phone Numbers
We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages by providing your phone number during our onboarding process.
Use of Phone Numbers for SMS
Your phone numbers are primarily used to provide you with notifications when training is due, and can be used to reply if you have questions about specific training materials. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy.
Opting Out of Marketing Messages
If at any time you wish to stop receiving messages from us, you can opt out by texting STOP.
Privacy of Phone Numbers
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
Changes to This Policy
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us via the form on our site.
10. Google API Data Usage
Marlie AI integrates with Google Workspace APIs and Photos APIs to provide certain features and functionality. Our use of information received from Google APIs adheres to Google's Limited Use requirements.
Limited Use Disclosure
The use of information received from Google APIs will adhere to the Google User Data Policy, including the Limited Use requirements.
Specifically, we commit to the following:
We do not use, transfer, or sell user data from Google Workspace APIs or Photos APIs to create, train, or improve foundational machine learning or artificial intelligence models beyond user-specific personalized models for appropriate use cases or user-facing features.
We do not use raw data obtained from Google APIs or any data aggregated, anonymized, or derived from such data for generalized AI/ML model training.
Any AI/ML processing of Google API data is limited to personalized models specific to individual users for providing direct service functionality.
We only use Google API data to provide and improve user-facing features directly related to the functionality for which the user granted access.
This restriction applies in accordance with the Limited Use requirements of the Google Workspace API User Data and Developer Policy and the Limited Use requirements of the Photos API User Data and Developer Policy.
For more information about how Google API data is used within our services, or if you have questions about our compliance with Google's policies, please contact us using the information provided in the Contact Information section below.
11. Personal Data of Children
As noted in the Terms of Service, we do not knowingly collect or solicit Personal Data from children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at the contact information below.
12. User Rights and State-Specific Protections
California Resident Rights
If you are a California resident, you have the rights set forth by the California Consumer Privacy Act ("CCPA"). These include the right to access, delete, and opt out of the "sale" of your personal information.
To exercise your rights under CCPA, you may contact us using the information in the "Contact Information" section below.
New York Resident Rights
New York State and City Privacy Rights
If you are a New York resident, you have specific rights regarding your personal data, including biometric information:
- Right to Access: You may request information about the personal data we have collected about you.
- Right to Delete: You may request deletion of your personal data, including voice recordings and biometric data.
- Right to Correct: You may request correction of inaccurate personal data.
- Right to Know: You may request information about how your biometric data is collected, used, and stored.
- Right to Withdraw Consent: You may withdraw consent for processing of biometric data at any time.
General User Rights
Regardless of your location, Marlie AI honors the following rights when legally permissible and technically feasible:
Data Access & Portability
- Request a copy of your personal data
- Receive data in a portable format
- Information about data processing
Data Control
- Request deletion of personal data
- Correct inaccurate information
- Withdraw consent for processing
To exercise any of these rights, please contact us using the information in the "Contact Information" section below. We will respond to your request within the timeframes required by applicable law.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at: