Bilingual Answering Service

Bilingual Answering Service 24/7

Marlie offers fluent English and Spanish AI phone agents to handle your calls 24/7. Capture every lead, book appointments, and transfer complex calls to your team instantly.

Fluent conversations in English or Spanish

When Spanish language support is enabled, Marlie automatically detects whether the caller is speaking English or Spanish, then continues the conversation fluently in that language with swift efficiency.

There's no need for manual input: our AI identifies the language in real time and adapts instantly. Once in Spanish mode, your AI agent follows your custom prompts and business rules - effortlessly translated for Spanish-speaking callers with minimal friction.

Fluent conversations in English or Spanish

13%

of the U.S. population are native Spanish speakers.

Don't miss out on this growing market. Capture every opportunity with fluent bilingual support.

What happens during a bilingual call

Seamless language switching and intelligent handling for every caller.

Intelligent Task Completion

Marlie handles lead qualification, appointment coordination, and information gathering entirely in the caller's preferred language.

Smooth Escalation

When situations require human judgment, calls transfer instantly to your team with full context preserved - in the right language.

Dynamic Conversation

Your business scripts, FAQs, and qualification questions are translated in real-time, maintaining your exact messaging and brand voice.

Human Handoff

Smart Transfers to

Marlie handles the routine, but knows when to step aside. Configure smart escalation rules to route important calls directly to your staff.

Custom Trigger Words

Callers can reach a human instantly by asking "Can I speak to a person?" or using custom triggers like "police" or "emergency".

After-Hours & Emergency Logic

Set custom rules: take messages at night, but wake you up for emergencies.

Context-Rich Handoffs

We send a summary via SMS or Slack before connecting the call, so you know who's on the line.

Full transparency into all your Spanish calls

Language barriers become non-existent with our comprehensive approach. Our call recording & transcription feature supports both English and Spanish, so your calls are transcribed no matter the language.

The system completes each call efficiently, typically in two to three minutes, while providing detailed analytics through our dashboard that gives you full reports on all your calls, equipping you with the information you need to understand how your communication efforts are performing with Spanish-speaking customers.

Trusted by 2,000+ businesses

"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Albin Dejesus
Owner
sohodrivingschool.com

Connects with your favorite tools

Marlie plays nice with the software you already use. Sync calls, calendar, and customer data instantly across 8,000+ integrations.

Frequently Asked Questions

What are the benefits of a bilingual answering service?

Bilingual answering from Marlie offers several key benefits for businesses seeking to improve their communication with a diverse customer base. First, the service ensures that language barriers are minimized, allowing businesses to connect naturally with both English and Spanish-speaking customers without requiring separate processes or setups. This capability is particularly advantageous for businesses operating in multilingual markets or areas with significant Spanish-speaking populations. The integration of bilingual AI technology provides a seamless and efficient service experience. AI enhances speed and accuracy in handling routine interactions while smart transfers allow your Spanish-speaking staff to handle complex requests.

How much does a bilingual answering service cost?

Marlie offers transparent, flexible pricing with bilingual support included in all plans. Plans start at $49/month (Professional) with 250 minutes included. There are no extra fees for Spanish language support, no setup fees, and no contracts. Additional minutes are $0.35 each. This is significantly more affordable than hiring dedicated bilingual staff or using traditional call centers. View pricing plans.

How do I know if my business needs this?

If you serve a diverse community, are losing Spanish-speaking leads, or your team struggles to handle calls in Spanish, Marlie is the perfect solution. Hiring someone bilingual for your front desk costs serious money - tens of thousands of dollars a year. Most small businesses just can't swing that kind of expense. But here's the thing: you can't afford NOT to serve Spanish-speaking customers either. Our AI-first approach costs way less than hiring someone full-time, and you get professional bilingual coverage 24/7 without the headache of managing employees.

How does the AI know which language to use?

Marlie's AI automatically detects whether the caller is speaking English or Spanish from the very first greeting. There is no need for manual input or complex menus. It seamlessly switches to the appropriate language model to continue the conversation fluently, maintaining your custom prompts and business rules in either language.

What's the difference between Marlie and a call center?

A bilingual answering service like Marlie offers specialized advantages that call centers and in-house staff typically cannot match. While call centers may handle English calls adequately, they often deliver subpar quality for Spanish-speaking customers due to inadequate training, excessive background noise, and basic call handling that leaves bilingual callers frustrated. Marlie provides instant bilingual detection, professional handling based on your exact scripts, and 24/7 availability at a fraction of the cost. Plus, we offer smart transfers to your team, so you get the best of both AI efficiency and human connection.

Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.

Create an AI Receptionist Contact us.