Insights & Field Notes

Marlie.ai Blog

Stay current on AI phone workflows, revenue protection tactics, and the playbooks owner-led teams use to deliver always-on service.

November 20, 2025

A Guide to Conditional Call Forwarding

Discover how conditional call forwarding works. Our guide covers setup on any device, key business uses, and troubleshooting tips to manage your calls.

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November 19, 2025

Choosing a Phone Number for Business Success

Master choosing a phone number for your business with actionable tips on local, toll-free, and vanity numbers to boost brand trust and customer reach.

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November 18, 2025

Dental Answering Service The Definitive Guide

Discover how a dental answering service captures more patients, streamlines operations, and boosts practice revenue. Your guide to modern patient communication.

dental answering servicepractice managementpatient communicationdental office growth

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November 17, 2025

Your Guide to a Law Firm Phone Answering Service

Discover how a law firm phone answering service can capture more leads and streamline intake. This guide covers the benefits, features, and how to choose one.

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November 16, 2025

How to Reduce Labor Costs in Your Business

Learn how to reduce labor costs with actionable strategies. Discover practical tips on automation, smart scheduling, and strategic outsourcing.

how to reduce labor costslabor costsbusiness efficiencyworkforce optimization

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November 15, 2025

Virtual Receptionist Cost and Pricing Plans

Explore virtual receptionist cost with a full breakdown of pricing and plans. Compare services to find the right fit and see how much you can save.

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November 7, 2025

A Guide to Automated Voice Message Systems

Discover how an automated voice message system can streamline communication and drive business growth. Learn key benefits, use cases, and best practices.

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November 6, 2025

The Ultimate Auto Answering Service Guide

Discover how an auto answering service provides 24/7 availability and enhances customer experience. Learn key benefits, features, and setup tips.

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November 5, 2025

Your Guide to a Call Answering Service

Discover how a call answering service transforms your business. Our guide covers key benefits, essential features, and how to choose the right partner.

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November 4, 2025

Using AI for Customer Service Practical Guide

A practical guide on using AI for customer service. Learn how to select tools, implement strategies, and optimize your support for real business growth.

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November 1, 2025

What Is a Medical Virtual Receptionist?

Discover how a medical virtual receptionist streamlines your practice. This guide covers key benefits, essential features, and how to choose the right service.

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October 31, 2025

Your Guide to a Patient Appointment Scheduler

Discover how a patient appointment scheduler transforms your practice. This guide covers key features, implementation, and strategies to improve efficiency.

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October 28, 2025

A Guide to Virtual Assistant Answering Calls

Discover how a virtual assistant answering calls can streamline operations, boost customer satisfaction, and drive business growth with AI technology.

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October 27, 2025

A Guide to Hotel Front Desk Management

Master hotel front desk management with proven strategies for operations, guest service, and technology to elevate your guest experience and boost revenue.

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October 23, 2025

How to Measure Customer Engagement Effectively

Learn how to measure customer engagement with our practical guide. Discover the key metrics, tools, and strategies to track and improve engagement.

how to measure customer engagementcustomer engagementengagement metricscustomer analytics

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October 18, 2025

7 Best Answering Services for Small Businesses in 2025

Compare the top answering services for small businesses in 2025 — from AI receptionists to live agents — and choose the right fit for capturing every call.

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October 14, 2025

Your Guide to a Call Handling Service

See how a call handling service captures every lead, frees up your time, and gives customers the polished experience that keeps revenue flowing.

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October 13, 2025

AI Receptionist for Small Business Guide

Discover how an AI receptionist for small business can cut costs, improve service, and scale your operations. Our expert guide shows you how to get started.

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October 12, 2025

Dispatch Software for Service Companies Explained

See how dispatch software centralizes scheduling, routing, and technician updates so service companies deliver faster jobs, happier customers, and stronger margins across every call.

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October 11, 2025

12 Best AI Answering Service Platforms of 2025

Compare the 12 best AI answering service platforms for 2025 so your team captures every caller, streamlines scheduling and payments, and keeps revenue-critical conversations on track.

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October 10, 2025

How to Automate Customer Service for Real Results

Follow a practical roadmap for automating customer service with AI workflows, bots, and analytics that cut resolution times, scale support, and improve customer satisfaction.

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October 04, 2025

A Guide to Medical Appointment Scheduling Software

See how medical appointment scheduling software automates booking, reduces no-shows, and integrates with your EHR to keep providers and patients in sync.

medical appointment scheduling softwarepatient schedulinghealthcare automationpractice management

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October 03, 2025

Replace IVR with AI and Modernize Your CX

Learn how to replace legacy IVR menus with conversational AI that resolves calls faster, boosts CSAT, and frees agents to focus on complex customer needs.

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October 01, 2025

Your Guide to a Virtual Medical Receptionist

Discover how a virtual medical receptionist transforms your healthcare practice with 24/7 coverage, lower no-shows, and happier patients.

virtual medical receptionisthealthcare administrationpractice managementpatient engagement

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September 30, 2025

A Guide to Small Business Phone Answering Systems

Discover the right small business phone answering system to capture every lead. Learn core features, setup tips, and how to choose the perfect fit.

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September 24, 2025

Small Business Phone Answering Guide

Discover the best small business phone answering solutions, compare costs, and choose the system that captures every customer call.

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September 23, 2025

Your Guide to an Automatic Answering Service

See how an automatic answering service captures every call, books qualified jobs, and delivers a professional first impression without adding staff.

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September 22, 2025

Contact Center AI Solutions for Modern Business

Learn how contact center AI solutions automate support, empower agents, and cut costs so modern businesses can deliver fast, personalized service.

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September 21, 2025

What a Receptionist Do & Key Responsibilities

Explore what receptionists do each day, the responsibilities they juggle, and the modern tools and AI support that keep the front desk running.

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September 19, 2025

Top 12 Virtual Receptionist Companies for 2025

Explore 12 leading virtual receptionist companies for 2025, comparing AI and human services, pricing, and best-fit industries to capture every caller.

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September 17, 2025

Decoding After Hours Answering Service Cost

Get the full breakdown of after hours answering service costs and learn how pricing models, hidden fees, and service levels shape the plan that fits your budget.

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September 14, 2025

Best Call Center Software for Small Business

Discover the best call center software for small business. Our guide explains key features and pricing to help you elevate your customer service.

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September 10, 2025

A Guide to Business Telephone Answering Services

Discover how business telephone answering services can boost efficiency, capture leads, and enhance customer experience. Learn how to choose the right partner.

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September 4, 2025

AI Call Center Software: A Small Business Guide

Discover how AI call center software transforms customer support for small businesses. Learn about key features, benefits, and how to choose the right solution.

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September 3, 2025

How to Calculate ROI to Maximize Your Returns

Learn how to calculate ROI with our practical guide. We break down the formula with real-world examples to help you make smarter investment decisions.

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September 02, 2025

Ultimate Guide to Diverting Calls to Another Number

Discover methods for diverting calls to another number on mobile, landline, and VoIP. Get practical tips and real-world examples for seamless call forwarding.

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September 1, 2025

Decoding Answering Service Cost

What's the real answering service cost? Our guide demystifies pricing models, hidden fees, and key factors to help your business find the perfect plan.

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September 1, 2025

Finding a Low Cost Answering Service That Works

Discover how a low cost answering service can grow your business. This guide covers pricing models, essential features, and how to choose the right provider.

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August 30, 2025

Your Guide to Phone Answering Services

Discover how a phone answering service can transform your business. This guide covers how they work, key benefits, costs, and how to choose the best one.

phone answering servicevirtual receptionistcall managementsmall business

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August 28, 2025

What Is Customer Experience Management?

Discover what is customer experience management (CEM) and how it drives business growth. Learn proven strategies for building loyalty and boosting revenue.

customer experience managementcustomer journey mappingcustomer loyaltyCEM strategy

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August 25, 2025

A Guide to Improving Call Center Quality

Elevate your customer service with our guide to call center quality. Learn key metrics, practical strategies, and the tech driving better performance.

call center qualitycustomer experienceQA metricsagent performance

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August 24, 2025

How to Answer the Phone Professionally

Learn how to answer the phone with confidence. This guide offers practical scripts, etiquette tips, and real-world examples to master business calls.

how to answer the phonephone etiquettebusiness communicationcustomer service

August 14, 2025

Cold Transfer vs Warm Transfer: The Right Choice

Deciding between a cold transfer vs warm transfer? This guide unpacks the strategic use cases and KPI impact to help you choose the best method for your team.

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August 13, 2025

Master How to Answer a Call Professionally

Learn how to answer a call with techniques that boost satisfaction and capture leads. Our guide covers scripts, etiquette, and modern AI solutions.

how to answer a callprofessional phone etiquettecustomer service skillsbusiness calls

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August 12, 2025

Field Service Management Software Comparison Guide

A definitive field service management software comparison. Explore top FSM tools with in-depth analysis of features, pricing, and real-world use cases.

field service management software comparisonfsm softwareservice operations softwarefield workforce management

August 10, 2025

Answering Service Costs Uncovered

Explore a full breakdown of answering service costs. Compare human vs. AI solutions and find the right pricing model for your business needs and budget.

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August 6, 2025

Your Guide to the Dialpad AI Receptionist

Discover how the Dialpad AI Receptionist transforms business communications. Learn its features, benefits, and how it can elevate your customer experience.

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August 01, 2025

Your Guide to Telephone Answering Services

Discover how a telephone answering service can transform your business. Learn about features, benefits, and how to choose the best 24/7 support partner.

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July 30, 2025

What Is Warm Transfer and Why It Matters

Discover what is warm transfer and how this simple change in call handling can dramatically boost customer satisfaction and first-call resolution rates.

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July 29, 2025

A Guide to Conversational Customer Service

Discover how conversational customer service transforms user experiences. This guide covers strategies, benefits, and real-world examples for your business.

conversational customer servicecustomer experienceAI customer supportchatbot strategy

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July 24, 2025

Your Guide to Automated Phone Answering Service

Discover how an automated phone answering service transforms your business. Learn to choose the right features, leverage AI, and capture every customer call.

automated phone answering servicevirtual receptionistcustomer service automationbusiness call management

July 23, 2025

A Guide to Field Service Automation

Unlock efficiency with our guide to field service automation. Learn how top companies use FSM software to boost productivity and delight customers.

field service automationFSM softwaremobile workforceservice operations

July 21, 2025

Small Business Phone System Comparison Guide

Our expert small business phone system comparison helps you evaluate top VoIP providers. Find the right features, pricing, and value for your company.

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July 20, 2025

Master Your Greeting on the Phone for Business

Learn how to craft the perfect greeting on the phone. Our guide offers scripts, tips, and real-world examples to make a great first impression every time.

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July 18, 2025

Your Guide to Modern Call Handling Services

Discover how modern call handling services can streamline operations, improve customer support, and drive business growth. Find the right solution today.

call handling servicesanswering servicecustomer supportvirtual receptionist

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July 17, 2025

Your Guide to Emergency Call Answering Services

Discover how an emergency call answering service can protect your business 24/7. This guide covers features, costs, and how to choose the right partner.

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July 10, 2025

Craft a Powerful Customer Service Improvement Plan

Build a customer service improvement plan that boosts satisfaction and loyalty. Learn to diagnose issues, empower your team, and leverage tech for real results.

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July 9, 2025

9 Field Service Management Best Practices for 2025

Transform your operations with these 9 field service management best practices. Boost efficiency, cut costs, and improve customer satisfaction. Learn more!

field service management best practicesfsm softwarefield service optimizationtechnician management

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July 5, 2025

Learn How to Leave a Voicemail Like a Pro

Discover expert tips on leaving a voicemail effectively. Master the art of leaving a voicemail and ensure your message gets heard with professional scripts and proven strategies.

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July 3, 2025

Setup your AI call center, latest techstack July 2025

Launch your AI call center in 48 hours! Step-by-step guide to the hottest AI tools, integrations, and automation strategies that slash costs by 75% while boosting customer satisfaction.

AI Call Center SetupCall Center TechnologyAI ImplementationCustomer Service Automation

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July 1, 2025

Mastering Call Center Quality Assurance

Unlock peak performance with our guide to call center quality assurance. Learn proven strategies to boost agent skills, delight customers, and drive growth.

call center quality assurancecustomer experienceagent performancecontact center metrics

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June 20, 2025

Hvac Answering Service for 24/7 Customer Support

Boost your business with our reliable HVAC answering service. Call now for professional 24/7 customer support and increased customer satisfaction!

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June 7, 2025

Top AI Phone Receptionist Solutions in 2025

Discover the best AI phone receptionist options in 2025 to optimize your business calls, improve efficiency, and enhance customer experience.

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June 5, 2025

8 Best Business Phone Answering Services of 2025

Never miss a lead! Explore the top 8 business phone answering services of 2025, learn how they enhance customer service, and compare pricing and features.

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June 1, 2025

AI Receptionist: The Complete Guide for 2025

Discover how AI receptionists are revolutionizing business communication in 2025. Learn about features, benefits, implementation, and top solutions for your business.

AI ReceptionistVirtual ReceptionistAI Phone AssistantBusiness Automation

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May 30, 2025

AI Voicemail Optimization: The Complete Guide for 2025

Discover how AI voicemail technology is transforming business communication in 2025. Learn optimization strategies, best practices, and implementation tips to boost engagement and never miss a lead.

AI VoicemailVoicemail OptimizationAI Voicemail GeneratorBusiness Voicemail

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May 28, 2025

AI for Professional Services: Complete Guide for 2025

Discover how AI is transforming professional services in 2025. Learn practical strategies, trends, and tools for seamless AI integration in your firm.

AI for Professional ServicesArtificial IntelligenceProfessional Services AutomationAI Integration Strategy

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January 18, 2025

The Modern AI Phone Answering System Explained

Discover how an AI phone answering system works. This guide explains the technology, features, and benefits for businesses looking to boost efficiency.

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January 8, 2025

Answering Service Pricing Explained

Confused by answering service pricing? Our guide breaks down the costs, models, and hidden fees to help you find the best value for your business.

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