Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

Finding the Best CRM for Contractors

November 23, 2025

Finding the Best CRM for Contractors

Discover the best CRM for contractors with our in-depth comparison. We review Jobber, Buildertrend, and more on features, pricing, and ideal use cases.

best crm for contractorsconstruction crmcontractor softwarefield service management

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Define IVR Call Center A Modern Explainer

November 22, 2025

Define IVR Call Center A Modern Explainer

Define IVR call center technology with our guide. Discover how IVR works, its benefits, and the role of AI in modern customer service.

call center AIconversational aiCustomer Experiencedefine ivr call center

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A Guide to Conditional Call Forwarding

November 20, 2025

A Guide to Conditional Call Forwarding

Discover how conditional call forwarding works. Our guide covers setup on any device, key business uses, and troubleshooting tips to manage your calls.

business phone systemcall managementconditional call forwardingtelephony

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Choosing a Phone Number for Business Success

November 19, 2025

Choosing a Phone Number for Business Success

Master choosing a phone number for your business with actionable tips on local, toll-free, and vanity numbers to boost brand trust and customer reach.

business phonecall trackingchoosing a phone numbertoll free number

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Dental Answering Service The Definitive Guide

November 18, 2025

Dental Answering Service The Definitive Guide

Discover how a dental answering service captures more patients, streamlines operations, and boosts practice revenue. Your guide to modern patient communication.

dental answering servicedental office growthmedical answering servicepatient communication

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Your Guide to a Law Firm Phone Answering Service

November 17, 2025

Your Guide to a Law Firm Phone Answering Service

Discover how a law firm phone answering service can capture more leads and streamline intake. This guide covers the benefits, features, and how to choose one.

client intake servicelaw firm phone answering servicelegal answering servicelegal phone service

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How to Reduce Labor Costs in Your Business

November 16, 2025

How to Reduce Labor Costs in Your Business

Learn how to reduce labor costs with actionable strategies. Discover practical tips on automation, smart scheduling, and strategic outsourcing.

business efficiencycost reductionhow to reduce labor costslabor costs

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Virtual Receptionist Cost and Pricing Plans

November 15, 2025

Virtual Receptionist Cost and Pricing Plans

Explore virtual receptionist cost with a full breakdown of pricing and plans. Compare services to find the right fit and see how much you can save.

business savingscall answering servicereceptionist pricingvirtual receptionist cost
8 Best Phone Greeting for Business Examples in 2025

November 12, 2025

8 Best Phone Greeting for Business Examples in 2025

Discover the best phone greeting for business with 8 actionable examples. Learn scripts and tips to create a professional first impression on every call.

answering service tipsbest phone greeting for businessbusiness phone greetingscustomer communication

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A Guide to Automated Voice Message Systems

November 7, 2025

A Guide to Automated Voice Message Systems

Discover how an automated voice message system can streamline communication and drive business growth. Learn key benefits, use cases, and best practices.

automated voice messagebusiness efficiencycustomer communicationIVR systems

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The Ultimate Auto Answering Service Guide

November 6, 2025

The Ultimate Auto Answering Service Guide

Discover how an auto answering service provides 24/7 availability and enhances customer experience. Learn key benefits, features, and setup tips.

AI customer serviceauto answering serviceautomated answeringbusiness communication

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Your Guide to a Call Answering Service

November 5, 2025

Your Guide to a Call Answering Service

Discover how a call answering service transforms your business. Our guide covers key benefits, essential features, and how to choose the right partner.

business communicationcall answering servicecustomer supportsmall business

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Using AI for Customer Service Practical Guide

November 4, 2025

Using AI for Customer Service Practical Guide

A practical guide on using AI for customer service. Learn how to select tools, implement strategies, and optimize your support for real business growth.

ai implementation guideai in supportchatbot strategycustomer service automation

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What Is a Medical Virtual Receptionist?

November 1, 2025

What Is a Medical Virtual Receptionist?

Discover how a medical virtual receptionist streamlines your practice. This guide covers key benefits, essential features, and how to choose the right service.

healthcare administrationmedical virtual receptionistpatient engagementpractice management
Your Guide to a Patient Appointment Scheduler

October 31, 2025

Your Guide to a Patient Appointment Scheduler

Discover how a patient appointment scheduler transforms your practice. This guide covers key features, implementation, and strategies to improve efficiency.

healthcare administrationmedical schedulingpatient appointment schedulerpractice management software
A Guide to Virtual Assistant Answering Calls

October 28, 2025

A Guide to Virtual Assistant Answering Calls

Discover how a virtual assistant answering calls can streamline operations, boost customer satisfaction, and drive business growth with AI technology.

AI answering serviceautomated receptionistbusiness callscall handling AI

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A Guide to Hotel Front Desk Management

October 27, 2025

A Guide to Hotel Front Desk Management

Master hotel front desk management with proven strategies for operations, guest service, and technology to elevate your guest experience and boost revenue.

front desk trainingguest experiencehospitality technologyhotel front desk management

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