For IT & MSPs

AI Receptionist for IT Managed Services

Stop interrupting critical server maintenance to answer the phone. Marlie answers calls 24/7, creates tickets in your PSA, and routes urgent issues to on-call techs.

IT support calls never stop coming

Calls come in when you're deep in server maintenance, troubleshooting critical infrastructure, or managing a client crisis. Every interruption breaks your focus, but missing a call could mean a missed SLA or a frustrated client with an emergency.

Marlie's AI Receptionist acts as your Level 0 support, answering every call in under 2 seconds. It captures essential ticket details - like error messages, affected systems, and urgency levels - and logs them directly into your PSA. Urgent issues are instantly escalated to your on-call team, while routine requests are handled automatically.

82%

Expect Immediate Response

of clients expect an immediate response to support inquiries

100%

Ticket Accuracy

automated logging ensures no details are lost in translation

<2s

Response Time

average answer time for every support call, 24/7

Level 0 Support That Never Sleeps

Intelligent Triage

Marlie asks the right technical questions to categorize issues by severity and type before creating a ticket.

Urgent Escalation

Critical outages triggering 'System Down' keywords are instantly transferred to your on-call engineer.

PSA Integration

Seamlessly syncs with ConnectWise, Autotask, HaloPSA, and other tools to create tickets automatically.

24/7 Coverage

Offer true 24/7 support availability without the cost of a night shift staff.

Spam Blocking

Filter out robocalls and sales pitches so your technicians only deal with real client issues.

Instant Setup

Deploy your AI receptionist in minutes with pre-configured workflows for IT support.

Trusted by 2,000+ businesses

"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Albin Dejesus
Owner
sohodrivingschool.com

Connects with your favorite tools

Marlie plays nice with the software you already use. Sync calls, calendar, and customer data instantly across 8,000+ integrations.

Frequently Asked Questions

How quickly does Marlie answer calls?

Marlie's AI Receptionist answers every call in under 2 seconds, 24/7. This ensures you meet your SLAs and never leave a client waiting during an outage.

Can Marlie create tickets in my PSA?

Yes! Marlie integrates with popular IT tools like ConnectWise, Autotask, and Zendesk via Zapier (and native integrations coming soon). We can log call details, create new tickets, and update existing ones automatically.

How does Marlie handle emergency outages?

You can configure custom escalation rules. If a caller mentions 'server down', 'outage', or 'emergency', Marlie can instantly transfer the call to your designated on-call technician or trigger an urgent alert via SMS or PagerDuty.

What is the cost compared to a live answering service?

Marlie starts at just $49/month, which is 90% cheaper than traditional call centers that charge $2-3 per call. You get affordable, 24/7 coverage for just $0.25 per minute.

Does Marlie sound robotic?

Not at all. Marlie uses advanced voice AI with over 40 natural voices and can handle complex technical conversations with empathy and professionalism.

Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.

Create an AI Receptionist Contact us.