AI Receptionist Service for Franchise Owners

The AI Receptionist from Marlie becomes your franchise’s partner, handling calls 24/7 with AI-first efficiency and smart transfer capabilities. Answer calls, chats, and texts around the clock - improving speed-to-lead and response times while you focus on growing your franchise.

Get work done while the AI Receptionist handles the calls

There’s too much work for a franchise owner to do, especially as you’re getting off the ground - and you can’t delegate expert work. The AI Receptionist from Marlie becomes a part of your franchise operations, handling screening incoming calls and appointment scheduling, with smart transfers to your team for escalations when complex situations arise.

You only get one chance to make a first impression. The AI Receptionist from Marlie with smart transfer plays a vital role in welcoming customers to your business. Plus, 24/7 responses maximize the advantage of your franchise brand. Our AI-first service responds outside of your normal business hours, so you never miss a potential customer.

Get work done while the AI Receptionist handles the calls

82%

Expect Immediate Response

of consumers expect an immediate response to a sales inquiry

50%

Wasted Budget

of lead generation budgets are wasted on leads that are never contacted

67%

Spend More

of customers who receive excellent service spend up to 14% more

The most advanced and customizable call handling solution available

The AI Receptionist from Marlie combines cutting-edge AI technology with smart transfer capabilities to deliver unmatched call handling. Unlike competitors who offer basic subscription services, we provide white-glove implementation and ongoing support to ensure your success.

Custom AI Configuration

Prompts and instructions tailored specifically to your business needs and goals.

True 24/7 Coverage

Intelligent call routing and seamless human escalation when needed.

Complete Call Handling

Including complex scheduling, payment processing, and sensitive conversations.

Advanced CRM Integration

Integration with 7,000+ business tools and custom workflow automation.

Dedicated Onboarding

Dedicated onboarding support with platform specialists and account managers ensuring optimal setup.

Smart Escalation

Calls transfer instantly to your team when human expertise is needed.

Brand Consistency

Professional representation that adapts to your brand voice and industry requirements.

Flexible Coverage

The Perfect Balance of

Our intelligent system knows exactly when to handle calls autonomously and when to bring in your team, ensuring every customer gets the perfect experience.

Smart Escalation

Calls requiring complex judgment transfer seamlessly to your team.

Custom Triggers

You decide when calls go to AI, and when they transfer to your staff.

Complete Control

Configure transfers based on keywords, schedules, or caller requests.

Intelligent call analytics give your business the lead

Make better business decisions with real-time call data, visualized in every Marlie dashboard. Every call summary includes actions completed, caller disposition, priority, call recording and transcription. See the big picture with historical analytics to predict business growth, costs, and ROI with superior accuracy.

Trusted by 2,000+ businesses

"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Albin Dejesus
Owner
sohodrivingschool.com

Connects with your favorite tools

Marlie plays nice with the software you already use. Sync calls, calendar, and customer data instantly across 8,000+ integrations.

Frequently Asked Questions

What are the key features of Marlie AI Receptionist service that benefit franchise owners?

The AI Receptionist from Marlie offers several features that significantly benefit franchise owners by enhancing operational efficiency and customer interaction. The AI Receptionist provides 24/7 coverage, ensuring no calls or customer interactions are missed - crucial for maintaining customer satisfaction and capturing new leads while you’re focused on running your franchise. The intelligent call handling screens incoming calls, schedules appointments, and manages payments, allowing you and your staff to concentrate on more strategic tasks. Unlike competitors who offer one-size-fits-all solutions or drop you in the ocean after signup, Marlie provides white-glove implementation with infinite customization for different types of callers - new leads, existing customers, or vendors - ensuring each interaction is managed appropriately. The service integrates seamlessly with your CRM systems and connects with over 7,000 business tools, allowing smooth data transfer and management. The AI Receptionist also provides advanced call intelligence and data visualization tools, helping you make data-driven business decisions by offering insights into call patterns and customer interactions. These features collectively contribute to significant cost savings, increased productivity, and enhanced customer satisfaction.

How does Marlie AI Receptionist improve speed-to-lead and response times for franchises?

The AI Receptionist from Marlie significantly enhances speed-to-lead and response times by operating 24/7, ensuring all incoming calls, chats, and texts are promptly managed without delay. This non-stop availability is crucial for franchises targeting a broad market, as it caters to potential customers regardless of their time zone or working hours. The AI Receptionist performs immediate lead intake and qualification, ensuring prospective leads are not only captured quickly but also assessed for the right follow-up actions. By automating these processes, franchises can reduce the time it takes to respond to inquiries and make initial contact, which is vital in converting leads into actual customers. The integration with various communication channels and services reduces response time and enhances overall customer satisfaction, providing a competitive edge in lead conversion and business growth. While competitors might leave you to figure things out alone, Marlie provides ongoing support to optimize your lead capture processes.

In what scenarios does Marlie AI Receptionist escalate calls?

The AI Receptionist from Marlie handles a wide range of customer interactions efficiently, but transfers calls to your team in specific scenarios. This typically occurs when situations require human judgment, such as handling complex scheduling or accommodating special requests where nuanced understanding and flexibility are needed. Your team may need to intervene for managing sensitive issues like payment handling and navigating emotional conversations where empathy and reassurance are vital. The AI Receptionist also escalates when callers specifically request to speak with a person, or when it identifies situations that exceed its predefined capabilities. By seamlessly shifting to your team members based on your protocols, Marlie maintains a high standard of customer service. You provide the professional human interaction when needed, ensuring callers receive appropriate attention while Marlie handles the bulk of calls.

How does Marlie service handle emergency or urgent calls differently from standard calls?

The AI Receptionist from Marlie differentiates emergency or urgent calls from standard calls through intelligent escalation protocols and prioritization features. The system rapidly identifies high-priority calls using smart screening methods, allowing it to deploy immediate escalation measures. Unlike regular calls, which are typically managed by the AI Receptionist itself, emergency calls can be immediately routed to your team for handling, ensuring critical issues are addressed with necessary urgency. The system recognizes the unique urgency of these calls and prioritizes human intervention promptly, ensuring quicker resolution times and maintaining high levels of customer satisfaction during critical moments. This capability is part of Marlie's AI-first approach, which prioritizes efficient handling of all calls while ensuring those requiring urgent attention receive the human consideration they demand.

What are the cost-saving benefits of using Marlie AI Receptionist service compared to hiring an in-house receptionist?

The AI Receptionist from Marlie offers significant cost-saving benefits over hiring an in-house receptionist. An in-house receptionist typically costs around $77,000 annually when considering salary and benefits, whereas Marlie provides AI Receptionist plans starting at $97.50 per month. This means franchises can save approximately $33,000 annually by choosing Marlie services. Marlie service provides round-the-clock coverage, ensuring all calls are handled 24/7 without the need for multiple shifts or additional staff. There are no setup or cancellation fees with Marlie, making it a flexible and financially prudent option for franchises looking to maximize efficiency and maintain high-quality customer service without traditional staffing costs. Plus, the AI Receptionist never calls in sick, takes vacation, or needs benefits - and it scales with your franchise growth without proportional cost increases.

## Testimonials & Social Proof\n> "Marlie is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients."\n>\n> - Jeremy Treister, CMIT Solutions - Chicago Downtown\n\n![Jeremy Treister](/seo-pages/businesses/franchise-owner/img-12.jpg)

Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.

Create an AI Receptionist Contact us.