Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

How to Measure Customer Engagement Effectively

October 23, 2025

How to Measure Customer Engagement Effectively

Learn how to measure customer engagement with our practical guide. Discover the key metrics, tools, and strategies to track and improve engagement.

customer analyticscustomer engagementengagement metricshow to measure customer engagement

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7 Best Answering Services for Small Businesses in 2025

October 18, 2025

7 Best Answering Services for Small Businesses in 2025

Discover the best answering services for small businesses. Compare AI and live receptionists on features, pricing, and pros/cons to find your perfect fit.

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Cost of an Answering Service: Small Business Guide

October 17, 2025

Cost of an Answering Service: Small Business Guide

Learn the true cost of an answering service for your small business. Discover pricing insights and how to choose the best solution for your needs.

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Your Guide to a Call Handling Service

October 14, 2025

Your Guide to a Call Handling Service

Discover how a professional call handling service can capture every lead and boost customer trust. Our expert guide has tips for small businesses.

answering servicecall handling servicecustomer supportsmall business calls

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AI Receptionist for Small Business Guide

October 13, 2025

AI Receptionist for Small Business Guide

Discover how an AI receptionist for small business can cut costs, improve service, and scale your operations. Our expert guide shows you how to get started.

ai automationai receptionist for small businesscustomer service aismall business tools

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12 Best AI Answering Service Platforms of 2025

October 11, 2025

12 Best AI Answering Service Platforms of 2025

Discover the best AI answering service for your business. We compare features, pricing, and use cases for the top 12 platforms to help you choose.

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How to Automate Customer Service for Real Results

October 10, 2025

How to Automate Customer Service for Real Results

A practical guide on how to automate customer service. Learn proven AI strategies and workflows to boost efficiency and create better customer experiences.

ai customer supportchatbot strategycustomer service automationhow to automate customer service

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A Guide to Medical Appointment Scheduling Software

October 4, 2025

A Guide to Medical Appointment Scheduling Software

Discover how medical appointment scheduling software can reduce no-shows and streamline your practice. Learn to choose the right system with our expert guide.

EHR integrationhealthcare automationmedical appointment scheduling softwarepatient scheduling

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Replace IVR with AI and Modernize Your CX

October 3, 2025

Replace IVR with AI and Modernize Your CX

Learn how to replace IVR with AI using our proven guide. Move beyond outdated phone trees and deliver the customer experience your users expect.

AI customer servicecontact center aiconversational aiivr modernization

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Your Guide to a Virtual Medical Receptionist

October 1, 2025

Your Guide to a Virtual Medical Receptionist

Discover how a virtual medical receptionist can transform your practice by increasing efficiency and improving patient care. Learn the benefits today.

healthcare administrationmedical office automationpatient engagementpractice management

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A Guide to Small Business Phone Answering Systems

September 30, 2025

A Guide to Small Business Phone Answering Systems

Discover the right small business phone answering system to capture every lead. Our guide covers features, setup, and choosing the perfect solution.

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A Guide to Automated Calling System Technology

September 26, 2025

A Guide to Automated Calling System Technology

Discover how an automated calling system can transform your business. This guide explains the technology, benefits, and how to choose the right solution.

AI callingautomated calling systembusiness communicationcall automation

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7 Strategies for Call Center Cost Reduction in 2025

September 25, 2025

7 Strategies for Call Center Cost Reduction in 2025

Discover 7 proven strategies for effective call center cost reduction. Learn how to optimize your operations and boost efficiency in 2025.

call center cost reductioncall center managementcontact center optimizationcustomer service efficiency

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Small Business Phone Answering Guide

September 24, 2025

Small Business Phone Answering Guide

Discover the best small business phone answering solutions. Our guide compares costs, features, and ROI to help you stop missing calls and grow revenue.

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