Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

8 Best Phone Greeting for Business Examples in 2026

November 12, 2025

8 Best Phone Greeting for Business Examples in 2026

Discover the best phone greeting for business with 8 actionable examples. Learn scripts and tips to create a professional first impression on every call.

answering service tipsbest phone greeting for businessbusiness phone greetingscustomer communication

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A Guide to Automated Voice Message Systems

November 7, 2025

A Guide to Automated Voice Message Systems

Discover how an automated voice message system can streamline communication and drive business growth. Learn key benefits, use cases, and best practices.

automated voice messagebusiness efficiencycustomer communicationIVR systems

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The Ultimate Auto Answering Service Guide

November 6, 2025

The Ultimate Auto Answering Service Guide

Discover how an auto answering service provides 24/7 availability and enhances customer experience. Learn key benefits, features, and setup tips.

AI customer serviceauto answering serviceautomated answeringbusiness communication

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Your Guide to a Call Answering Service

November 5, 2025

Your Guide to a Call Answering Service

Discover how a call answering service transforms your business. Our guide covers key benefits, essential features, and how to choose the right partner.

business communicationcall answering servicecustomer supportsmall business

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Using AI for Customer Service Practical Guide

November 4, 2025

Using AI for Customer Service Practical Guide

A practical guide on using AI for customer service. Learn how to select tools, implement strategies, and optimize your support for real business growth.

ai implementation guideai in supportchatbot strategycustomer service automation

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What Is a Medical Virtual Receptionist?

November 1, 2025

What Is a Medical Virtual Receptionist?

Discover how a medical virtual receptionist streamlines your practice. This guide covers key benefits, essential features, and how to choose the right service.

healthcare administrationmedical virtual receptionistpatient engagementpractice management
Your Guide to a Patient Appointment Scheduler

October 31, 2025

Your Guide to a Patient Appointment Scheduler

Discover how a patient appointment scheduler transforms your practice. This guide covers key features, implementation, and strategies to improve efficiency.

healthcare administrationmedical schedulingpatient appointment schedulerpractice management software
A Guide to Virtual Assistant Answering Calls

October 28, 2025

A Guide to Virtual Assistant Answering Calls

Discover how a virtual assistant answering calls can streamline operations, boost customer satisfaction, and drive business growth with AI technology.

AI answering serviceautomated receptionistbusiness callscall handling AI

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A Guide to Hotel Front Desk Management

October 27, 2025

A Guide to Hotel Front Desk Management

Master hotel front desk management with proven strategies for operations, guest service, and technology to elevate your guest experience and boost revenue.

front desk trainingguest experiencehospitality technologyhotel front desk management

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How to Measure Customer Engagement Effectively

October 23, 2025

How to Measure Customer Engagement Effectively

Learn how to measure customer engagement with our practical guide. Discover the key metrics, tools, and strategies to track and improve engagement.

customer analyticscustomer engagementengagement metricshow to measure customer engagement

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Cost of an Answering Service: Small Business Guide

October 17, 2025

Cost of an Answering Service: Small Business Guide

Learn the true cost of an answering service for your small business. Discover pricing insights and how to choose the best solution for your needs.

answering service pricingbusiness call servicescost of an answering servicevirtual receptionist cost
Your Guide to a Call Handling Service

October 14, 2025

Your Guide to a Call Handling Service

Discover how a professional call handling service can capture every lead and boost customer trust. Our expert guide has tips for small businesses.

answering servicecall handling servicecustomer supportsmall business calls

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AI Receptionist for Small Business Guide

October 13, 2025

AI Receptionist for Small Business Guide

Discover how an AI receptionist for small business can cut costs, improve service, and scale your operations. Our expert guide shows you how to get started.

ai automationai receptionist for small businesscustomer service aismall business tools

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