Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

How to Automate Customer Service for Real Results

October 10, 2025

How to Automate Customer Service for Real Results

A practical guide on how to automate customer service. Learn proven AI strategies and workflows to boost efficiency and create better customer experiences.

ai customer supportchatbot strategycustomer service automationhow to automate customer service

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A Guide to Medical Appointment Scheduling Software

October 4, 2025

A Guide to Medical Appointment Scheduling Software

Discover how medical appointment scheduling software can reduce no-shows and streamline your practice. Learn to choose the right system with our expert guide.

EHR integrationhealthcare automationmedical appointment scheduling softwarepatient scheduling

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Replace IVR with AI and Modernize Your CX

October 3, 2025

Replace IVR with AI and Modernize Your CX

Learn how to replace IVR with AI using our proven guide. Move beyond outdated phone trees and deliver the customer experience your users expect.

AI customer servicecontact center aiconversational aiivr modernization

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Your Guide to a Virtual Medical Receptionist

October 1, 2025

Your Guide to a Virtual Medical Receptionist

Discover how a virtual medical receptionist can transform your practice by increasing efficiency and improving patient care. Learn the benefits today.

healthcare administrationmedical office automationpatient engagementpractice management

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A Guide to Small Business Phone Answering Systems

September 30, 2025

A Guide to Small Business Phone Answering Systems

Discover the right small business phone answering system to capture every lead. Our guide covers features, setup, and choosing the perfect solution.

auto attendantbusiness phone servicesmall business phone answering systemvirtual receptionist

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A Guide to Automated Calling System Technology

September 26, 2025

A Guide to Automated Calling System Technology

Discover how an automated calling system can transform your business. This guide explains the technology, benefits, and how to choose the right solution.

AI callingautomated calling systembusiness communicationcall automation

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7 Strategies for Call Center Cost Reduction in 2026

September 25, 2025

7 Strategies for Call Center Cost Reduction in 2026

Discover 7 proven strategies for effective call center cost reduction. Learn how to optimize your operations and boost efficiency in 2025.

call center cost reductioncall center managementcontact center optimizationcustomer service efficiency

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Small Business Phone Answering Guide

September 24, 2025

Small Business Phone Answering Guide

Discover the best small business phone answering solutions. Our guide compares costs, features, and ROI to help you stop missing calls and grow revenue.

answering servicebusiness phone servicesmall business phone answeringvirtual receptionist

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Your Guide to an Automatic Answering Service

September 23, 2025

Your Guide to an Automatic Answering Service

Discover how an automatic answering service can transform your business by capturing every call, booking clients, and boosting your professional image 24/7.

AI receptionistautomatic answering servicebusiness communicationcustomer automation

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What a Receptionist Do & Key Responsibilities

September 21, 2025

What a Receptionist Do & Key Responsibilities

Discover what a receptionist do day-to-day. Our guide explains the core duties, essential skills, and career paths for this vital front-office role.

administrative jobsfront desk skillsoffice administrationreceptionist duties

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Contact Center AI Solutions for Modern Business

September 18, 2025

Contact Center AI Solutions for Modern Business

Discover how contact center AI solutions transform customer service. Our guide explains how AI boosts efficiency, cuts costs, and elevates customer experience.

AI customer servicecall center AIcontact center ai solutionsCustomer Experience

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Decoding After Hours Answering Service Cost

September 17, 2025

Decoding After Hours Answering Service Cost

What does an after hours answering service cost? Our guide breaks down pricing models, hidden fees, and key factors to help you find the right plan.

after hours answering service costanswering service pricingbusiness phone servicecall center pricing

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Best Call Center Software for Small Business

September 14, 2025

Best Call Center Software for Small Business

Discover the best call center software for small business. Our guide explains key features and pricing to help you elevate your customer service.

call center software for small businessccaascustomer service toolssmall business software

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