Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

A Guide to Business Telephone Answering Services

September 10, 2025

A Guide to Business Telephone Answering Services

Discover how business telephone answering services can boost efficiency, capture leads, and enhance customer experience. Learn how to choose the right partner.

business telephone answering servicescall answering servicecustomer supportlead capture

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Answering Service Pricing Explained

September 8, 2025

Answering Service Pricing Explained

Confused by answering service pricing? Our guide breaks down the costs, models, and hidden fees to help you find the best value for your business.

answering service pricingbusiness call servicecall center costsvirtual receptionist
AI Call Center Software A Small Business Guide

September 4, 2025

AI Call Center Software A Small Business Guide

Discover how AI call center software transforms customer support for small businesses. Learn about key features, benefits, and how to choose the right solution.

ai call center softwareai contact centercall center automationsmb customer service
How to Calculate ROI to Maximize Your Returns

September 3, 2025

How to Calculate ROI to Maximize Your Returns

Learn how to calculate ROI with our practical guide. We break down the formula with real-world examples to help you make smarter investment decisions.

business metricsfinancial analysishow to calculate roiinvestment return

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Ultimate Guide to Diverting Calls to Another Number

September 2, 2025

Ultimate Guide to Diverting Calls to Another Number

Discover methods for diverting calls to another number on mobile, landline, and VoIP. Get practical tips and real-world examples for seamless call forwarding.

call forwardingdiverting calls to another numberlandline forwardingmobile call divert

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Decoding Answering Service Cost

September 1, 2025

Decoding Answering Service Cost

What’s the real answering service cost? Our guide demystifies pricing models, hidden fees, and key factors to help your business find the perfect plan.

answering service costbusiness answering servicecall center pricingsmall business phone

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Finding a Low Cost Answering Service That Works

August 31, 2025

Finding a Low Cost Answering Service That Works

Discover how a low cost answering service can grow your business. This guide covers pricing models, essential features, and how to choose the right provider.

answering servicecustomer supportlow cost answering servicesmall business calls

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Your Guide to Phone Answering Services

August 30, 2025

Your Guide to Phone Answering Services

Discover how a phone answering service can transform your business. This guide covers how they work, key benefits, costs, and how to choose the best one.

call managementcustomer supportphone answering servicesmall business

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What Is Customer Experience Management?

August 28, 2025

What Is Customer Experience Management?

Discover what is customer experience management (CEM) and how it drives business growth. Learn proven strategies for building loyalty and boosting revenue.

CEM strategycustomer experience managementcustomer feedbackcustomer journey mapping

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A Guide to Improving Call Center Quality

August 25, 2025

A Guide to Improving Call Center Quality

Elevate your customer service with our guide to call center quality. Learn key metrics, practical strategies, and the tech driving better performance.

agent performancecall center qualitycontact center techCustomer Experience

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How to Answer the Phone Professionally

August 24, 2025

How to Answer the Phone Professionally

Learn how to answer the phone with confidence. This guide offers practical scripts, etiquette tips, and real-world examples to master business calls.

business communicationcustomer servicehow to answer the phonephone etiquette
The Modern AI Phone Answering System Explained

August 18, 2025

The Modern AI Phone Answering System Explained

Discover how an AI phone answering system works. This guide explains the technology, features, and benefits for businesses looking to boost efficiency.

ai phone answering systembusiness communicationcall automationcustomer service ai

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Cold Transfer vs Warm Transfer The Right Choice

August 14, 2025

Cold Transfer vs Warm Transfer The Right Choice

Deciding between a cold transfer vs warm transfer? This guide unpacks the strategic use cases and KPI impact to help you choose the best method for your team.

call center kpiscall handlingcold transfer vs warm transferCustomer Experience

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Master How to Answer a Call Professionally

August 13, 2025

Master How to Answer a Call Professionally

Learn how to answer a call with techniques that boost satisfaction and capture leads. Our guide covers scripts, etiquette, and modern AI solutions.

ai call answeringbusiness callscustomer service skillshow to answer a call

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Field Service Management Software Comparison Guide

August 12, 2025

Field Service Management Software Comparison Guide

A definitive field service management software comparison. Explore top FSM tools with in-depth analysis of features, pricing, and real-world use cases.

field service management software comparisonfield workforce managementfsm softwareservice operations software

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