Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

How to Answer the Phone Professionally

August 24, 2025

How to Answer the Phone Professionally

Learn how to answer the phone with confidence. This guide offers practical scripts, etiquette tips, and real-world examples to master business calls.

business communicationcustomer servicehow to answer the phonephone etiquette
The Modern AI Phone Answering System Explained

August 18, 2025

The Modern AI Phone Answering System Explained

Discover how an AI phone answering system works. This guide explains the technology, features, and benefits for businesses looking to boost efficiency.

ai phone answering systembusiness communicationcall automationcustomer service ai

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Cold Transfer vs Warm Transfer The Right Choice

August 14, 2025

Cold Transfer vs Warm Transfer The Right Choice

Deciding between a cold transfer vs warm transfer? This guide unpacks the strategic use cases and KPI impact to help you choose the best method for your team.

call center kpiscall handlingcold transfer vs warm transferCustomer Experience

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Master How to Answer a Call Professionally

August 13, 2025

Master How to Answer a Call Professionally

Learn how to answer a call with techniques that boost satisfaction and capture leads. Our guide covers scripts, etiquette, and modern AI solutions.

ai call answeringbusiness callscustomer service skillshow to answer a call

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Field Service Management Software Comparison Guide

August 12, 2025

Field Service Management Software Comparison Guide

A definitive field service management software comparison. Explore top FSM tools with in-depth analysis of features, pricing, and real-world use cases.

field service management software comparisonfield workforce managementfsm softwareservice operations software
Answering Service Costs Uncovered

August 10, 2025

Answering Service Costs Uncovered

Explore a full breakdown of answering service costs. Compare human vs. AI solutions and find the right pricing model for your business needs and budget.

AI answering serviceanswering service costsbusiness phone servicecall center pricing

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Your Guide to the Dialpad AI Receptionist

August 6, 2025

Your Guide to the Dialpad AI Receptionist

Discover how the Dialpad AI Receptionist transforms business communications. Learn its features, benefits, and how it can elevate your customer experience.

AI receptionistautomated answeringbusiness communicationsdialpad ai receptionist

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Your Guide to Telephone Answering Services

August 1, 2025

Your Guide to Telephone Answering Services

Discover how a telephone answering service can transform your business. Learn about features, benefits, and how to choose the best 24/7 support partner.

24/7 call answeringbusiness supportcustomer communicationtelephone answering service

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What Is Warm Transfer and Why It Matters

July 30, 2025

What Is Warm Transfer and Why It Matters

Discover what is warm transfer and how this simple change in call handling can dramatically boost customer satisfaction and first-call resolution rates.

call transfercontact centerCustomer Experiencecustomer support

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A Guide to Conversational Customer Service

July 29, 2025

A Guide to Conversational Customer Service

Discover how conversational customer service transforms user experiences. This guide covers strategies, benefits, and real-world examples for your business.

ai customer supportchatbot strategyconversational customer serviceCustomer Experience

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Your Guide to Automated Phone Answering Service

July 24, 2025

Your Guide to Automated Phone Answering Service

Discover how an automated phone answering service transforms your business. Learn to choose the right features, leverage AI, and capture every customer call.

automated phone answering servicebusiness call managementcustomer service automationvirtual receptionist

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