Insights & Field Notes

Marlie.ai Blog

Discover practical insights on AI, customer service, and the tech that helps businesses run better. Brought to you by the team at Marlie.ai, the leading answering service for small businesses.

Answering Service Costs Uncovered

August 10, 2025

Answering Service Costs Uncovered

Explore a full breakdown of answering service costs. Compare human vs. AI solutions and find the right pricing model for your business needs and budget.

AI answering serviceanswering service costsbusiness phone servicecall center pricing

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Your Guide to the Dialpad AI Receptionist

August 6, 2025

Your Guide to the Dialpad AI Receptionist

Discover how the Dialpad AI Receptionist transforms business communications. Learn its features, benefits, and how it can elevate your customer experience.

AI receptionistautomated answeringbusiness communicationsdialpad ai receptionist

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Your Guide to Telephone Answering Services

August 1, 2025

Your Guide to Telephone Answering Services

Discover how a telephone answering service can transform your business. Learn about features, benefits, and how to choose the best 24/7 support partner.

24/7 call answeringbusiness supportcustomer communicationtelephone answering service

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What Is Warm Transfer and Why It Matters

July 30, 2025

What Is Warm Transfer and Why It Matters

Discover what is warm transfer and how this simple change in call handling can dramatically boost customer satisfaction and first-call resolution rates.

call transfercontact centerCustomer Experiencecustomer support

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A Guide to Conversational Customer Service

July 29, 2025

A Guide to Conversational Customer Service

Discover how conversational customer service transforms user experiences. This guide covers strategies, benefits, and real-world examples for your business.

ai customer supportchatbot strategyconversational customer serviceCustomer Experience

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Your Guide to Automated Phone Answering Service

July 24, 2025

Your Guide to Automated Phone Answering Service

Discover how an automated phone answering service transforms your business. Learn to choose the right features, leverage AI, and capture every customer call.

automated phone answering servicebusiness call managementcustomer service automationvirtual receptionist
A Guide to Field Service Automation

July 23, 2025

A Guide to Field Service Automation

Unlock efficiency with our guide to field service automation. Learn how top companies use FSM software to boost productivity and delight customers.

field service automationfsm softwaremobile workforceservice operations
Small Business Phone System Comparison Guide

July 21, 2025

Small Business Phone System Comparison Guide

Our expert small business phone system comparison helps you evaluate top VoIP providers. Find the right features, pricing, and value for your company.

business phone systemscloud communicationssmall business phone system comparisonunified communications

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Master Your Greeting on the Phone for Business

July 20, 2025

Master Your Greeting on the Phone for Business

Learn how to craft the perfect greeting on the phone. Our guide offers scripts, tips, and real-world examples to make a great first impression every time.

business phone etiquettecall handlingcustomer service tipsgreeting on the phone

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Your Guide to Modern Call Handling Services

July 18, 2025

Your Guide to Modern Call Handling Services

Discover how modern call handling services can streamline operations, improve customer support, and drive business growth. Find the right solution today.

answering servicebusiness communicationcall handling servicescustomer support

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