Turn Every Service Call Into An Autotask Ticket
Marlie AI answers calls from your managed clients, identifies the account and contact, and creates Autotask tickets automatically — with priority, queue, and notes already in place.
Built for MSPs running on Datto Autotask PSA
Autotask is the operations backbone for thousands of MSPs — tickets, contracts, billing, and SLA tracking all in one place. The pressure point is the help desk phone: clients expect a fast pickup, and after-hours coverage usually means paying for an answering service that doesn't really know your stack.
Marlie AI is a true MSP front desk. Inbound calls are answered, the caller is matched to an Autotask account and contact, and the right ticket is created in the right queue with the right priority. After-hours pages route to your on-call tech with full context.
Also useful: AI receptionist for HVAC and AI receptionist for plumbers.
What You Get with Marlie + Autotask
Everything you need to connect your phone calls with Autotask — fully automated, zero manual work.
Account & Contact Matching
Marlie matches inbound callers to the right Autotask account and contact by phone and email, with VIP and SLA flags surfaced.
Auto-Ticket Creation
Every service call creates an Autotask ticket in the right queue with priority, issue type, and category mapped from the conversation.
Call Notes & Transcripts
Full call summary, transcript, and recording link are attached to the ticket so the assigned tech is fully briefed.
After-Hours Routing
Outside business hours, urgent service requests page the on-call tech and create a high-priority Autotask ticket; routine issues go to the queue.
Contract & SLA Awareness
Marlie can read contract and SLA context from Autotask and prioritize tickets accordingly so your highest-tier clients are handled first.
Real-Time Sync
Tickets and notes appear in Autotask within seconds of the call ending — no batch jobs, no separate inbox to monitor.
How It Works
Get up and running with Autotask in minutes — no coding required.
Connect Autotask
Authenticate Datto Autotask PSA from the Marlie dashboard using an API user. Setup follows the standard Autotask REST API integration pattern.
Map Queues & Priorities
Map call types — outage, password reset, new request, billing question — to the right Autotask queues, ticket categories, and priorities.
Marlie Answers The Call
Inbound calls are answered 24/7. Marlie identifies the client, qualifies the issue, and decides whether to triage live or open a ticket.
Autotask Stays Current
Tickets are created or updated in Autotask in real time, the right tech is alerted, and your existing SLA timers run from a clean start.
Built for Real Scenarios
See how businesses use Marlie + Autotask to capture more leads and streamline operations.
After-Hours Help Desk
A client experiences an outage at 11 PM and calls the MSP's main line.
Marlie identifies the client and account in Autotask, opens a high-priority ticket, and pages the on-call technician with the call context attached.
Routine Service Requests
A client calls during business hours about a printer issue while your help desk staff are on other tickets.
Marlie captures the issue, opens an Autotask ticket in the standard queue, and notifies the next available technician — no missed calls, no ticket-creation overhead.
Sales & New Client Inquiries
A prospect calls about your managed services offering after hours or while sales is in another meeting.
Marlie qualifies the prospect — company size, current MSP, pain points — and creates a sales follow-up record in Autotask for the next day.
Frequently Asked Questions
Common questions about the Marlie AI + Autotask integration.
Which Autotask plans work with Marlie?
Can Marlie create tickets in different queues based on call type?
Will Marlie respect contracts and SLAs in Autotask?
Can Marlie page the on-call technician after-hours?
Will Marlie create duplicate contacts in Autotask?
Are call recordings stored inside Autotask?
Related Integrations
Marlie AI connects with more than just Autotask. Here are a few closely related tools, or browse the full integrations catalog.
Ready to connect Marlie AI with Autotask?
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What Our Customers Say
“Marlie has dramatically improved our reservation process, reducing missed calls by 40%.”
“Our takeout orders increased by 25% since implementing Marlie to handle busy call times.”
“Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.”
“Marlie has become an essential part of our customer service strategy across all our places.”
“The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.”
Get set up in minutes
Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.
