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Omnichannel Messaging Integration

Add A 24/7 Voice Channel To Your respond.io Inbox

Marlie AI answers every inbound phone call, qualifies the contact, and pushes a full conversation into respond.io alongside your WhatsApp, Instagram, and chat threads.

Voice as a first-class channel inside respond.io

Voice as a first-class channel inside respond.io

respond.io unified your messaging inbox — WhatsApp, Instagram, web chat, SMS, all in one view. The gap most teams still have is voice. Phones ring, calls go to voicemail, and the context never makes it back to the same inbox the rest of the team works in.

Marlie AI fills that gap. Every inbound call is answered, qualified, and pushed into respond.io as a contact and conversation, with the transcript and summary inline. Your team works calls, chats, and DMs out of the same inbox, with the same context, the same automation rules, and the same agents.

What You Get with Marlie + respond.io

Everything you need to connect your phone calls with respond.io — fully automated, zero manual work.

Voice-To-Inbox Conversations

Every phone call appears in respond.io as a conversation thread with the transcript and summary so agents can pick up where Marlie left off.

Auto-Create Contacts

Inbound callers become respond.io contacts with phone, email, and qualification data pre-filled — ready for follow-up via any channel.

Channel-Aware Routing

Marlie hands off to a human via the right channel — WhatsApp callback, SMS, or live chat — based on the caller's preference.

Workflow Triggers

New voice conversations fire respond.io workflows so the right tag, assignment, and follow-up sequence kicks off automatically.

Smart Deduplication

Returning callers are matched to existing respond.io contacts so a phone call adds to the same thread as their WhatsApp history.

Multilingual Coverage

Marlie handles dozens of languages and pushes the conversation into respond.io in your team's working language.

How It Works

Get up and running with respond.io in minutes — no coding required.

1

Connect respond.io

Authenticate respond.io from the Marlie dashboard using their developer API. No custom backend work required.

2

Map Channels & Workflows

Decide how voice conversations show up — which inbox, which workflow, which assignment rules — and which channel handles handoff to humans.

3

Marlie Answers Every Call

Inbound calls are answered 24/7. Marlie qualifies the caller and resolves what it can without escalation.

4

Conversation Lands In respond.io

Every call appears in your respond.io inbox as a contact and conversation — fully searchable, taggable, and ready for human follow-up.

Built for Real Scenarios

See how businesses use Marlie + respond.io to capture more leads and streamline operations.

Omnichannel Sales Teams

Scenario

A sales team works WhatsApp, IG, and chat in respond.io but their phone line is a separate world.

Outcome

Marlie answers calls, qualifies prospects, and lands them in respond.io as contacts so the same team works every channel from one place.

After-Hours Support Coverage

Scenario

Support agents only work during business hours but customers still call at night.

Outcome

Marlie handles common requests, captures the rest as a respond.io conversation, and assigns it to the right agent for morning follow-up.

Cross-Channel Lead Capture

Scenario

A campaign drives calls and DMs simultaneously, and the team can't tell which contacts overlap.

Outcome

Marlie matches callers against existing respond.io contacts so a single lead's voice and DM history live on one record.

Frequently Asked Questions

Common questions about the Marlie AI + respond.io integration.

Does this give us a real voice channel inside respond.io?

Yes. Marlie answers calls and pushes the full conversation — transcript, summary, and outcome — into respond.io as a contact and conversation thread.

How does Marlie connect to respond.io?

Marlie uses the respond.io developer API to create contacts and conversations and to trigger workflows. Setup is API-key based from the Marlie dashboard.

Can Marlie hand off to a live agent on WhatsApp?

Yes. Marlie can offer a WhatsApp or SMS callback, capture the preferred channel, and trigger the right respond.io workflow to route the conversation.

Will Marlie create duplicate contacts?

Marlie matches by phone and email against existing respond.io contacts and adds to existing threads instead of creating duplicates.

Does this work for support, sales, or both?

Both. Most respond.io customers use Marlie for after-hours coverage, lead qualification on the phone, and tier-1 support deflection.

Are call recordings stored in respond.io?

Transcripts and summaries are written to the respond.io conversation. Full recordings stay in Marlie and are linked from the thread.

Ready to connect Marlie AI with respond.io?

Eligible new customers get 14 days free. Add a card at checkout with $0 due today, then place your first real phone test minutes later.

What Our Customers Say

Marlie has dramatically improved our reservation process, reducing missed calls by 40%.

Texas de Brazil Steakhouse

Our takeout orders increased by 25% since implementing Marlie to handle busy call times.

Burning Rice Restaurant

Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.

SoHo Driving School

Marlie has become an essential part of our customer service strategy across all our places.

Weiman Maclise Restaurant Group

The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.

Restaurant Powered by Shopify
Easy onboarding

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    Marlie AI + respond.io Integration | Add A 24/7 Voice Channel To Your Omnichannel Inbox