AI Phone Support for Your Shopify Store — 24/7
Marlie AI answers customer calls about orders, products, and returns — looking up Shopify data in real time to resolve issues instantly without a human agent.
Shopify order support, handled automatically over the phone
Shopify store owners spend more time answering 'Where is my order?' calls than running their business. Customer support by phone is time-consuming, expensive, and doesn't scale with your store's growth.
Marlie AI connects to your Shopify store to look up orders, check fulfillment status, answer product questions, and handle return requests — all in real time during the call. Your support workload drops, and your customers get instant answers.
What You Get with Marlie + Shopify
Everything you need to connect your phone calls with Shopify — fully automated, zero manual work.
Live Order Lookup
Marlie queries your Shopify store in real time to pull up order status, tracking information, and delivery estimates during the call.
Return & Refund Handling
Marlie can initiate return requests in Shopify and explain your return policy — reducing support ticket volume.
Product Questions
Answer calls about product details, availability, sizing, and compatibility using your Shopify product catalog.
Customer Identity Verification
Marlie verifies callers against their Shopify customer record using order number, email, or phone before sharing details.
Cart & Checkout Assistance
Help customers complete purchases, apply discount codes, and navigate checkout issues over the phone.
Escalation to Human Agents
Complex cases or unhappy customers are escalated to a live agent with full Shopify context pre-loaded.
How It Works
Get up and running with Shopify in minutes — no coding required.
Connect Your Shopify Store
Install the Marlie app from the Shopify App Store or connect via API key from your Marlie dashboard.
Configure Your Support Flows
Define how Marlie handles order inquiries, returns, product questions, and escalations for your store.
Marlie Handles Customer Calls
Customers call your support line. Marlie verifies their identity, looks up their Shopify data, and resolves their issue on the spot.
Complex Cases Escalate Seamlessly
When human judgment is needed, Marlie transfers the call with full context so the agent doesn't start from zero.
Built for Real Scenarios
See how businesses use Marlie + Shopify to capture more leads and streamline operations.
Order Status Inquiries
A customer calls asking why their order hasn't arrived. The support team is swamped with tickets.
Marlie looks up the order in Shopify, finds the tracking number, and tells the customer their package is out for delivery — call resolved in under a minute.
Return Requests
A customer calls to return a product that didn't fit. Return processing is normally handled by email.
Marlie explains the return policy, initiates the return request in Shopify, and emails the customer a return label — fully handled on the call.
High-Volume Sales Events
A BFCM sale drives 10x normal call volume and the support team can't keep up.
Marlie handles the surge — answering order questions, resolving common issues, and only escalating complex cases to human agents.
Frequently Asked Questions
Common questions about the Marlie AI + Shopify integration.
How does Marlie access my Shopify store data?
Can Marlie process refunds in Shopify?
How does Marlie verify a caller is the actual customer?
Does this work with Shopify Plus?
Can Marlie handle product-specific questions from my catalog?
Other Integrations
Marlie AI connects with more than just Shopify. Explore our other integrations.
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Calendly
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Slack
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Microsoft Teams
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Discord
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Telegram
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ServiceTitan
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Google Sheets
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Microsoft Excel
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Shopmonkey
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Buildium
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Zapier
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Stripe
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Square Appointments
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Close
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Dubsado
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Circle
Community
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Keap
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17hats
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Act!
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Actionstep
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Affinity
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AFrame
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AgentLocator
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Arbox
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Booqable
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Brivity
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BrokerEngine
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Builder Prime
Field Service CRM
Bullhorn
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Capsule CRM
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CASEpeer
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CINC
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Clientify
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Clio
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Cloze
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Compass
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ConnectWise Manage
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Copper
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Credit Repair Cloud
Credit Repair CRM
Curb Hero
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Daylite
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DisputeFox
Credit Repair CRM
Dotloop
Real Estate CRM
DripJobs
Field Service CRM
EZLynx
Insurance CRM
FieldPulse
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Finmo
Mortgage CRM
folk
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Freshsales Classic
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Freshsales Suite
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Gong
Sales Intelligence
Gymdesk
Fitness & Studio CRM
GymMaster
Fitness & Studio CRM
Holded
Business Management
IDX Leads
Real Estate CRM
iHomefinder
Real Estate CRM
Insightly
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Jackrabbit Class
Fitness & Studio CRM
JobAdder
Recruitment CRM
JobNimbus
Field Service CRM
Keystone Academic Solutions
Education CRM
Kommo
CRM
Keller Williams Command
Real Estate CRM
Lasso CRM
Homebuilder CRM
Lawmatics
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LeadSimple
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LeadSquared
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Leap CRM
Field Service CRM
Less Annoying CRM
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Levitate
Customer Communications
Little Green Light
Community & Nonprofit CRM
Lofty
Real Estate CRM
Luxury Presence
Real Estate CRM
MaidCentral
Field Service CRM
Markate
Field Service CRM
MarketSharp
Field Service CRM
Meet Alfred
Customer Communications
Method CRM
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Microsoft Dynamics 365
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mloflo
Mortgage CRM
MOCO
Business Management
Mojo
Customer Communications
Moxie
Customer Communications
My Music Staff
Creative Business CRM
myRealPage
Real Estate CRM
NationBuilder
Community & Nonprofit CRM
NeonCRM
Community & Nonprofit CRM
NetHunt CRM
CRM
NetSuite
Business Management
noCRM.io
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Nutshell
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Odoo CRM
Business Management
Odoo ERP Self Hosted
Business Management
OfficeRnD
Coworking CRM
OnePageCRM
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OrbisX
Field Service CRM
Outseta
Community & Nonprofit CRM
Pipeline CRM
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PracticePanther
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PropertyRadar
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PushPress
Fitness & Studio CRM
Ramsey Pro Portal
Real Estate CRM
Real Geeks
Real Estate CRM
RealScout
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Recruit CRM
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Redtail CRM
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RepairShopr
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REsimpli
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respond.io
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Rex
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Salesmate
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ServiceM8
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Sierra Interactive
Real Estate CRM
Spark Membership
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Streak
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Studio Pro
Creative Business CRM
SugarAI
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Superchat
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Syncro
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Teamleader Focus
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Thryv
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Time To Pet
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Tint Wiz
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Urable
Auto Detailing CRM
vcita
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Virtuous
Community & Nonprofit CRM
Vitally
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VSCO Workspace
Creative Business CRM
Wealthbox
Wealth Management CRM
WellnessLiving
Fitness & Studio CRM
WhatConverts
Lead Generation
Wise Agent
Real Estate CRM
Wodify Core
Fitness & Studio CRM
Zendesk Sell
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Zillow Tech Connect
Lead Generation
Ready to connect Marlie AI with Shopify?
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What Our Customers Say
“Marlie has dramatically improved our reservation process, reducing missed calls by 40%.”
“Our takeout orders increased by 25% since implementing Marlie to handle busy call times.”
“Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.”
“Marlie has become an essential part of our customer service strategy across all our places.”
“The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.”
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Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.
