Auto Shop Management Integration

Book Auto Repair Jobs Automatically with Shopmonkey

Marlie AI answers every call to your auto shop, captures vehicle and service details, and creates repair orders in Shopmonkey — so your technicians stay busy and no job gets missed.

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Your AI service advisor, connected to Shopmonkey

Auto repair shops lose jobs every day to missed calls — customers call for an appointment, no one answers, and they move on to the next shop on their list. The phone is the front door of your business.

Marlie AI acts as a 24/7 service advisor. It answers every call, gathers vehicle year, make, model, and the service needed, and creates a work order in Shopmonkey — so your team walks in to a full schedule without lifting a phone.

What You Get with Marlie + Shopmonkey

Everything you need to connect your phone calls with Shopmonkey — fully automated, zero manual work.

Repair Order Creation

New service requests are automatically created as repair orders in Shopmonkey with vehicle and customer details populated.

Vehicle Information Capture

Marlie collects year, make, model, mileage, VIN, and problem description during every call.

Appointment Booking

Marlie checks your Shopmonkey schedule and books the appointment during the call — no callbacks required.

Customer Record Matching

Returning customers are matched to their existing Shopmonkey record — vehicle history and prior visits available instantly.

After-Hours Coverage

Marlie answers calls evenings and weekends, capturing appointment requests for next-day scheduling.

Service Intake Questions

Ask custom intake questions configured for your shop — last service date, warning lights, preferred technician, and more.

How It Works

Get up and running with Shopmonkey in minutes — no coding required.

Connect Shopmonkey

Link your Shopmonkey account to Marlie AI in the dashboard — simple OAuth connection, no developer needed.

Configure Your Services

Tell Marlie what services your shop offers and how to capture the right details for each service type.

Marlie Answers Every Call

Customers reach a knowledgeable AI service advisor who gathers all the information for a complete repair order.

Repair Orders Created Instantly

The repair order appears in Shopmonkey in real time — customer, vehicle, service needed, and appointment booked.

Built for Real Scenarios

See how businesses use Marlie + Shopmonkey to capture more leads and streamline operations.

Busy Shop During Peak Hours

Scenario

A two-bay shop has all technicians working and no one to answer the phone during morning rush.

Outcome

Marlie handles every call, books appointments in Shopmonkey, and the shop ends the day with a full schedule they barely had to manage.

After-Hours Appointment Booking

Scenario

A customer realizes they need an oil change Sunday night and calls the shop that's closed.

Outcome

Marlie answers, takes the appointment request, and it appears in Shopmonkey Monday morning — the customer gets a confirmation call when the shop opens.

Multi-Location Auto Group

Scenario

An auto group with three locations receives calls on a shared main number but needs routing to each shop's Shopmonkey.

Outcome

Marlie identifies the customer's preferred location and creates the repair order in the right shop's Shopmonkey account.

Frequently Asked Questions

Common questions about the Marlie AI + Shopmonkey integration.

Can Marlie book appointments against my Shopmonkey schedule?

Yes. Marlie integrates with Shopmonkey's scheduling to offer available time slots and book appointments during the call based on your configured availability.

Does Marlie recognize returning customers in Shopmonkey?

Yes. Marlie matches callers to existing Shopmonkey customer records by phone number and can greet returning customers by name and reference their vehicle history.

What vehicle details does Marlie collect?

Marlie collects year, make, model, mileage, VIN (if provided), and a description of the issue or service needed — all pre-populated into the Shopmonkey repair order.

Can Marlie answer technical questions about services?

Marlie can answer FAQs about your shop's services, hours, and pricing based on information you provide. Complex technical questions are noted and routed to a technician for follow-up.

Does the integration work with Shopmonkey's mobile app?

Yes. Repair orders created by Marlie appear in Shopmonkey's mobile app immediately — technicians and service advisors see new jobs as soon as they're created.