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Service Business Integration

Capture Every Client Call Into vcita

Marlie AI answers your calls 24/7, qualifies inquiries, books appointments, and pushes new clients into vcita so your scheduling, billing, and client management all stay in sync.

Phone coverage for service pros running on vcita

Phone coverage for service pros running on vcita

vcita is the operating system for service-based small businesses — appointments, payments, client portal, and CRM in one platform. The challenge is that solo owners and small teams are usually busy with the work itself when the phone rings.

Marlie AI gives every vcita customer a 24/7 receptionist. Calls are answered, qualified, and turned into vcita clients with appointments booked and notes attached — so service pros can focus on delivery while their schedule and CRM keep filling themselves.

What You Get with Marlie + vcita

Everything you need to connect your phone calls with vcita — fully automated, zero manual work.

24/7 Call Answering

Inbound calls are answered any time of day so service pros don't lose clients while they're with another customer.

Appointment Booking

Marlie books, reschedules, and cancels appointments respecting your vcita services, durations, and availability.

New Client Capture

New callers become vcita clients with name, phone, email, service requested, and call notes captured.

Existing Client Lookup

Returning clients are recognized so Marlie can speak to them by name and update their existing vcita record.

Payment & Quote Handling

Marlie can answer pricing and package questions and direct callers to your vcita payment links when they're ready.

Webhook & Zapier Sync

Until a public vcita API is available, Marlie syncs through vcita webhooks, Zapier, and scheduled CSV import.

How It Works

Get up and running with vcita in minutes — no coding required.

1

Forward Your Business Line

Forward your existing business number to Marlie. Set business hours, after-hours rules, and overflow logic.

2

Configure Services & Hours

Load your vcita services, durations, providers, and pricing so Marlie books appointments using your real availability.

3

Marlie Books Clients

Inbound callers are qualified, booked, and walked through any prep questions. Returning clients are recognized.

4

vcita Stays Updated

New clients, appointments, and notes flow into vcita through Zapier, webhook, or CSV — no manual entry from your phone.

Built for Real Scenarios

See how businesses use Marlie + vcita to capture more leads and streamline operations.

Solo Service Pros

Scenario

A massage therapist or coach is in session and can't take calls without breaking the appointment.

Outcome

Marlie answers, books the next opening, captures intake notes, and lands the new client in vcita while the session continues.

Multi-Provider Practices

Scenario

A small wellness practice with multiple providers needs to route calls to the right person without a front-desk receptionist.

Outcome

Marlie qualifies the call, picks the right provider based on service, books on the matching vcita calendar, and notifies the team.

After-Hours Inquiries

Scenario

Prospects call evenings and weekends to ask about pricing and availability, but the owner is off the clock.

Outcome

Marlie answers questions using your service catalog, books a consult or appointment, and creates the vcita client so morning is already booked.

Frequently Asked Questions

Common questions about the Marlie AI + vcita integration.

Does vcita have a public API for direct integration?

vcita does not currently publish a fully public API. Marlie integrates with vcita through Zapier, native webhooks, and scheduled CSV import so client and appointment data still flows in automatically.

Can Marlie book real appointments on my vcita calendar?

Yes. Marlie checks availability and books appointments through your connected scheduling layer so vcita stays the source of truth for your calendar.

Will Marlie create duplicate clients in vcita?

Marlie matches callers by phone and email before creating a record, so returning clients update their existing vcita profile instead of duplicating.

Can Marlie quote my services on the phone?

Yes. Load your service catalog, packages, and pricing, and Marlie will quote callers using your exact pricing logic.

How are after-hours calls handled?

Off-hours and weekend calls are handled the same way as business hours: Marlie qualifies, books, and captures notes so no urgent service request is missed.

Can Marlie hand off to a human if needed?

Yes. Callers can press a key or ask to speak to a person and Marlie will warm-transfer to the owner or staff during business hours.

Ready to connect Marlie AI with vcita?

Eligible new customers get 14 days free. Add a card at checkout with $0 due today, then place your first real phone test minutes later.

What Our Customers Say

Marlie has dramatically improved our reservation process, reducing missed calls by 40%.

Texas de Brazil Steakhouse

Our takeout orders increased by 25% since implementing Marlie to handle busy call times.

Burning Rice Restaurant

Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.

SoHo Driving School

Marlie has become an essential part of our customer service strategy across all our places.

Weiman Maclise Restaurant Group

The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.

Restaurant Powered by Shopify
Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.

    Marlie AI + vcita Integration | AI Receptionist For Service Businesses & Solo Pros