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CRM Integration

Turn Every Call Into An Insightly Contact And Opportunity

Marlie AI answers your calls, qualifies leads, and creates Contacts, Organizations, and Opportunities in Insightly automatically — your CRM stays current without anyone typing.

Keep Insightly accurate with zero manual data entry

Keep Insightly accurate with zero manual data entry

Insightly is built around Contacts, Organizations, and Opportunities — but those records only matter if they reflect what's actually happening on the phones. In most teams, calls are missed, logged late, or not logged at all.

Marlie AI fixes that. Inbound calls are answered, qualified, and pushed straight into Insightly. New callers become Contacts and Organizations, qualified buyers spin up Opportunities, and every call is logged as an activity with a transcript and recording link.

What You Get with Marlie + Insightly

Everything you need to connect your phone calls with Insightly — fully automated, zero manual work.

Auto-Create Contacts & Organizations

Every new caller becomes an Insightly Contact, with their company linked as an Organization when relevant.

Opportunity Creation

Qualified calls create Opportunities in the right pipeline and stage with estimated value pulled from the call.

Activity Logging

Every call is logged as an Insightly activity with summary, transcript, and a deep link to the recording.

Custom Field Mapping

Map call data — service, budget, urgency, source — to any Insightly custom field for clean reporting.

Smart Deduplication

Returning callers update existing Contacts instead of creating duplicates, keeping your Insightly database clean.

Real-Time Sync

Records appear in Insightly within seconds of the call ending — no batch jobs, no nightly imports.

How It Works

Get up and running with Insightly in minutes — no coding required.

1

Connect Insightly

Authenticate Insightly from the Marlie dashboard using your Insightly API key. Setup takes minutes.

2

Map Pipelines & Fields

Choose which pipeline new Opportunities land in and map call data to your Insightly custom fields.

3

Marlie Answers & Qualifies

Inbound calls are answered 24/7. Marlie qualifies the caller and detects whether the call is a sales opportunity.

4

Insightly Stays Current

New Contacts, Organizations, Opportunities, and activities flow into Insightly in real time so your team always has the latest picture.

Built for Real Scenarios

See how businesses use Marlie + Insightly to capture more leads and streamline operations.

Professional Services Firms

Scenario

A consulting firm uses Insightly to track prospects but reps forget to log inbound calls.

Outcome

Marlie creates a Contact for every caller and an Opportunity for qualified prospects, with the full call summary attached — no more lost activity.

Project-Based Businesses

Scenario

A construction services company juggles Insightly Projects across multiple jobs and gets calls about ongoing work.

Outcome

Marlie identifies the caller, links the call to the right Organization, and routes project questions to the project manager with full context.

After-Hours Lead Capture

Scenario

Inbound leads call after-hours and the team can't respond fast enough.

Outcome

Marlie qualifies the lead, books a callback, and creates the Opportunity in Insightly so the team has a warm lead waiting in the morning.

Frequently Asked Questions

Common questions about the Marlie AI + Insightly integration.

Which Insightly plans work with Marlie?

Any Insightly plan with API access is supported, including Plus, Professional, and Enterprise tiers.

Can Marlie create Opportunities in a specific pipeline?

Yes. You can route Opportunities to any pipeline and starting stage, with different rules for different call intents.

Will Marlie create duplicate Contacts in Insightly?

No. Marlie matches callers to existing Contacts by phone and email and updates the existing record instead of duplicating it.

Can Marlie log calls against Insightly Projects?

Yes. If a caller matches a Contact linked to a Project, Marlie can log the call activity against the right Project record.

Are call recordings stored inside Insightly?

Transcripts and summaries are written to the Insightly activity. Full recordings are hosted in Marlie and linked from the activity.

Can Marlie populate Insightly custom fields?

Yes. Map any call data point — service type, budget, source, urgency — to any Insightly custom field from the Marlie dashboard.

Ready to connect Marlie AI with Insightly?

Eligible new customers get 14 days free. Add a card at checkout with $0 due today, then place your first real phone test minutes later.

What Our Customers Say

Marlie has dramatically improved our reservation process, reducing missed calls by 40%.

Texas de Brazil Steakhouse

Our takeout orders increased by 25% since implementing Marlie to handle busy call times.

Burning Rice Restaurant

Student enrollment is up 30% with Marlie handling after-hours inquiries about our programs.

SoHo Driving School

Marlie has become an essential part of our customer service strategy across all our places.

Weiman Maclise Restaurant Group

The AI voice agents integrate seamlessly with our existing systems, creating a truly omnichannel experience.

Restaurant Powered by Shopify
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