The Taxi Answering Service That Never Misses a Fare
A passenger standing at the curb does not leave a voicemail. Marlie answers every call in under 2 seconds, collects pickup and drop-off, and texts your drivers — so rides get booked while your fleet stays on the road, not on the phone.
What is a taxi answering service?
A taxi answering service is a dedicated phone answering solution that captures ride requests, collects pickup and drop-off details, and notifies drivers for taxi fleets, cab companies, and local car services — 24 hours a day, 7 days a week. The best taxi answering services use an AI receptionist to go beyond message-taking: they separate ASAP trips from airport pre-books, check that the pickup is in your coverage area, and get the job to a driver before the caller hangs up and opens a rideshare app.
Calls come in while drivers are in traffic, loading luggage, or already on a fare. Answering the phone behind the wheel is unsafe and unprofessional — but a missed call is a missed fare. Marlie answers every dispatch line in under 2 seconds, gathers the intake your drivers need, and texts the job so the ride stays yours.
Beyond street hails that come in by phone, Marlie handles airport runs, hotel and account work, late-night bar closings, and next-day reservations. If you also run towing or roadside jobs from the same number, those callers can be qualified instead of dumped into voicemail.
Answer Time
Every ride request answered in under 2 seconds — no hold music, no voicemail at the curb
Coverage
Airport runs and last-call nights are when the phone rings — Marlie answers every one
Per Minute
Billed per second — you only pay for actual call time, not a night-shift dispatcher
What can a taxi answering service handle for your business?
From a Friday-night ASAP pickup to a 4 AM airport run, Marlie manages every call so your drivers stay on the road and every fare stays yours.
Immediate ride requests and street dispatch
Most taxi revenue still starts as a phone call: someone needs a car now, from a house, a hotel, or a bar. Marlie greets them, collects pickup address, drop-off, passenger count, and any notes (car seats, extra luggage, accessibility), then texts your drivers. The caller never sits in voicemail while the fleet is already on fares. Your driver shows up knowing it's two passengers to the airport, not a surprise six-person van request.
Airport runs and pre-booked reservations
Airport and hotel work is often booked hours or days ahead. Marlie treats those as first-class trips: flight time or pickup window, address, passenger count, and luggage notes go on the calendar during the call. The caller leaves with a confirmed reservation instead of waiting for a dispatcher to call back between radios. Same-day changes and extra stops are captured as new details on the existing trip, not lost in a sticky-note pile.
Late-night, last-call, and 24-hour coverage
Bars close, red-eyes land, and early hospital shifts start when a live dispatcher is expensive or asleep. Marlie covers those hours around the clock. ASAP night calls get texted to whoever is on duty. Non-urgent next-morning bookings wait for the scheduled window. You run a 24-hour line without staffing a night booth — and without sending last-call passengers to a rideshare app because nobody picked up.
Account work, hotels, and concurrent Friday-night volume
Hotels, medical offices, and corporate accounts call with repeating pickup patterns. Marlie collects the account or hotel name, the guest or patient, and the destination, then notifies your team the same way as a street fare. When rain or a Friday night lights up every cab line in town, Marlie handles unlimited concurrent calls — every passenger gets an instant answer, not a busy signal, while your drivers stay off the phone and on the road.
Quick, Easy Setup
How to set up a taxi answering service with Marlie
Get Marlie capturing ride requests and texting drivers in minutes — no night-shift dispatcher or IT team required.
Setup
Create your Marlie account and forward your existing dispatch number — works with any phone system including Grasshopper, Verizon, Google Voice, or your current provider. Setup takes less than 10 minutes and callers won't notice any difference.
Customize
Configure intake for ASAP rides, airport pre-books, and account work. Tell Marlie what to ask — pickup, drop-off, passenger count, pickup time — and which calls should text drivers immediately versus land on the next-day calendar. Set your coverage area so out-of-zone trips don't hit the fleet.
Integrate
Connect SMS so drivers get pickup details the moment a fare comes in. Hook Google Calendar for airport reservations, and use Zapier to send jobs into 8,000+ apps if you already run dispatch or fleet software.
Go Live
Activate before the next weekend rush. Review call recordings in the dashboard, tighten your intake questions, and update which numbers get SMS as your on-duty rotation changes.
What does an AI receptionist for taxi companies do?
Marlie acts as your taxi dispatch AI receptionist — collecting pickup details, booking later rides, and texting drivers so your fleet stays moving.
Pickup and drop-off intake
Marlie asks where they are, where they are going, how many passengers, and when they need the car — so the driver rolls with an address, not a vague callback.
ASAP versus later-trip routing
Immediate ride requests get flagged and texted to your drivers right away. Airport runs and next-morning bookings are scheduled for the window you set instead of waking the night shift.
Driver SMS on every new fare
When a ride is captured, Marlie texts your on-duty drivers or dispatcher with pickup, drop-off, passenger count, and callback number — so someone can accept before the caller tries the next cab company.
Airport and pre-booked rides
Future trips book into Google Calendar or your connected schedule during the call. Callers leave with a confirmed pickup window instead of a promise that dispatch will call back.
Coverage-area qualification
Every call starts with the pickup location. Marlie checks whether the trip is in your service area before a driver is notified — no wasted miles for a fare two towns outside your zone.
Stop Losing Fares While Your Drivers Are Already Rolling
Get 24/7 taxi dispatch coverage that captures pickup details, texts your drivers, and books airport runs — starting at $49/month.
Always First to Answer
Every caller gets a response in under 2 seconds — weekday, last call, or at the airport.
Full Trip Details Collected
Pickup, drop-off, passenger count, and time — your driver rolls prepared.
Drivers Notified on the Call
ASAP jobs hit SMS before the passenger hangs up and tries the next number.
How a taxi answering service grows your revenue
Fares go to whoever answers first — especially at last call and at the airport. Marlie makes sure that's you, whether every car is already rolling or the office is closed.
Win the fare by answering first
Passengers who need a cab usually dial two or three numbers, then open an app. Marlie answers in under 2 seconds, so you're the first voice they hear — not the company they never reach.
Keep drivers off the phone
Marlie takes the dispatch call so drivers stay on the road instead of answering while moving. Pickup details arrive by SMS. Safer for the driver, more professional for the passenger.
Cover nights without a night dispatcher
Last-call and red-eye work is high-value and expensive to staff. Marlie covers those hours, texts on-duty drivers, and books morning airport runs so you don't pay a booth to sit through the quiet stretches.
Fraction of the cost of a live dispatcher
A full-time dispatcher costs $35,000–$50,000 a year, and nights cost more. Traditional answering services charge $2–3 per call. Marlie starts at $49/month billed per second — you only pay for actual talk time.
No busy signals on Friday night
When every cab company in town rings at once, Marlie handles unlimited concurrent calls. The tenth caller gets the same instant answer as the first.
Fill the calendar with airport pre-books
Reserved airport and hotel work is predictable revenue. Marlie books those trips during the call so your morning board is full before the first car leaves the lot.
"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Taxi Answering Service — FAQs
What is a taxi answering service?
What is the best answering service for taxi companies?
How does an AI receptionist for taxi companies handle ASAP versus later rides?
Can Marlie collect pickup and drop-off addresses?
Can Marlie book airport transfers in advance?
Can Marlie text my drivers when a new fare comes in?
Can Marlie take card numbers over the phone?
How quickly does a taxi answering service answer calls?
How much does an answering service for taxi companies cost?
Does Marlie integrate with dispatch or fleet software?
Does Marlie work with my existing phone system?
What is a taxi virtual receptionist?
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