Turn Calls into Orders

AI Receptionist for E-commerce & Retail

Your store never closes, and neither should your phone support. Marlie answers questions, takes orders, and processes payments 24/7.

Don't Let Voicemail Kill Your Sales

Online shoppers expect instant answers. If they call with a question about sizing or shipping and get voicemail, they buy from your competitor. As an AI Answering Service for E-commerce, Marlie captures these opportunities instantly.

Marlie provides instant, 24/7 customer service for your e-commerce brand. We answer product questions, check order status, and securely process new orders over the phone - turning support costs into revenue.

24/7

Order Taking

Capture sales from night owls and international customers.

100%

PCI Compliant

Secure payment processing powered by Stripe.

50+

Languages

Expand your market globally with multilingual AI support.

Enterprise-Level Support for Growing Brands

Phone Order Processing

Marlie acts as a sales agent, taking orders and processing credit card payments securely via Stripe.

Order Status Lookup

Reduce support tickets. Marlie can check your Shopify or WooCommerce data to give instant shipping updates.

Product Q&A

Upload your catalog and FAQ. Marlie answers questions about materials, sizing, and compatibility instantly.

Returns & Exchanges

Automate your RMA process. Marlie can guide customers through your return policy and generate labels.

Global Support

Sell to the world. Marlie speaks 50+ languages to support customers in any region.

Upselling

Program Marlie to suggest complementary products or larger quantities during checkout.

Scale Your Support Without Headcount

Handle seasonal spikes and flash sales without hiring temporary support staff.

Handle Traffic Spikes

Unlimited concurrent calls during Black Friday.

Consistent Service

Every customer gets a polite, helpful response.

Instant Setup

Go live in minutes, not weeks.

Trusted by 2,000+ businesses

"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Albin Dejesus
Owner
sohodrivingschool.com

Connects with your favorite tools

Marlie plays nice with the software you already use. Sync calls, calendar, and customer data instantly across 8,000+ integrations.

Common Questions from Retailers

Can Marlie process payments over the phone?

Yes! Marlie integrates directly with Stripe to securely process credit card payments for phone orders, deposits, or outstanding invoices. It is fully PCI-compliant.

How does Marlie know my inventory status?

Marlie can connect to your e-commerce platform (like Shopify, WooCommerce, or BigCommerce) to check stock levels before taking an order.

Can it handle complex return requests?

For standard returns, Marlie can follow your policy. For complex disputes or damaged items, Marlie can gather all the details, photos (via link), and escalate the ticket to your human support team.

Is it expensive?

Not at all. Marlie starts at $49/month. Compare that to the cost of a single missed order or a full-time support agent, and the ROI is immediate.

Does it work for brick-and-mortar stores?

Yes. Marlie can answer questions about store hours, location, and in-store availability, freeing up your floor staff to help walk-in customers.

Easy onboarding

Get set up in minutes

Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.

Create an AI Receptionist Contact us.