Why apartment communities need a smarter way to handle calls
Between leasing tours, resident issues, and vendor coordination, your property management team is stretched thin. When the phone rings and nobody picks up, you lose prospective tenants to the community down the street.
Marlie's apartment answering service picks up every call in under 2 seconds, around the clock. Whether it's a prospect asking about availability, a resident reporting a maintenance emergency, or a vendor confirming a service window, every call is handled professionally and logged automatically.
By collecting key details upfront, unit interest, move-in timeline, budget, maintenance urgency, and contact information, Marlie helps your leasing team prioritize follow-ups and your maintenance staff respond to the right issues first.
Calls Missed
of apartment leasing calls go unanswered during business hours
Answer Rate
of calls answered in under 2 seconds with Marlie, 24/7
Online Search
of renters start their apartment search outside business hours
What can an apartment answering service handle for your property?
From leasing inquiries to emergency maintenance, Marlie manages your calls so your team can focus on residents and operations.
Leasing inquiries and prospect capture
When a prospective tenant calls about availability, pricing, or amenities, Marlie captures their details, answers common questions about the property, and books a tour, all before your leasing agent needs to get involved. No more lost leads from missed calls.
Maintenance requests and emergency dispatch
Residents can call any time to report a leaking pipe, broken AC, or lockout. Marlie logs the request with unit number, issue details, and urgency, then routes true emergencies to your on-call maintenance staff immediately.
After-hours and weekend coverage
Most apartment searches happen outside of 9-to-5. Our property management answering service ensures every evening and weekend call is handled professionally, leasing inquiries are captured, maintenance emergencies are escalated, and your team gets full summaries the next morning.
Resident questions and community info
Train Marlie to answer frequent questions about rent payments, office hours, amenity access, parking policies, move-in procedures, and package pickups. Reduce repetitive calls to your front desk while keeping residents informed.
Quick, Easy Setup
How to set up your apartment answering service
Get Marlie answering your property's calls in minutes, no IT team required.
Setup
Create your Marlie account and connect your leasing office phone number, or get a new one. Forward calls and you're ready to go. The entire process takes less than 10 minutes.
Customize
Configure Marlie with your property details, floor plans, pricing, amenities, pet policies, office hours, and maintenance protocols. Choose a voice and greeting that matches your community's brand.
Integrate
Connect Marlie to your property management software, Yardi, AppFolio, RentManager, or any of 8,000+ apps via Zapier. Enable SMS and email notifications so your team stays informed of every lead and request.
Go Live
Activate your service and start capturing every call. Monitor performance through your dashboard, review call recordings, and update your property information anytime through an easy-to-use interface.
Your 24/7 AI Receptionist for Apartments
Everything your property needs to capture every lead, handle resident requests, and keep occupancy high, without adding headcount.
Leasing Inquiry Capture
Marlie collects prospect details, unit preferences, budget, move-in date, and pet information, and books tours directly into your leasing calendar.
Maintenance Request Intake
Residents can report issues any time of day. Marlie captures the unit number, problem description, urgency level, and permission-to-enter preferences.
24/7 Availability
Prospects search for apartments evenings and weekends. Marlie ensures every after-hours inquiry gets an immediate, helpful response instead of voicemail.
Smart Call Routing
Route emergency maintenance to on-call staff, leasing questions to your agents, and general inquiries to the front office, all automatically.
Tour Scheduling
Book property tours and appointments directly based on your leasing team's real-time availability, reducing no-shows with instant confirmations.
Property Management Integration
Sync call data, maintenance tickets, and prospect details to Yardi, AppFolio, RentManager, or other property management software automatically.
How an AI receptionist for apartments can improve your property's performance
Stop losing prospects to competitors who answer the phone faster. Marlie captures every opportunity while your team focuses on delivering a great living experience.
Fill vacancies faster
Every missed leasing call is a potential tenant lost. Marlie ensures every prospect gets an immediate response, captures their details, and books a tour, even at 10 PM on a Saturday.
Reduce staffing costs
Traditional answering services charge $2–5 per call. Dedicated leasing staff cost $35,000+ per year. Marlie starts at $49/month with calls at $0.35 per minute, round-the-clock coverage at a fraction of the cost.
Resolve maintenance issues faster
When residents report emergencies, Marlie captures full details and alerts on-call staff immediately. Non-urgent requests are logged and queued so nothing falls through the cracks.
Improve resident satisfaction
Residents expect to reach someone when they call. Whether it's a maintenance issue or a question about their lease, Marlie provides a helpful, professional response any time of day.
Capture after-hours leads
68% of renters search outside business hours. While other properties send callers to voicemail, your community answers instantly and books tours around the clock.
Scale across your portfolio
Managing multiple properties? Marlie scales instantly. Configure unique greetings, property details, and routing rules for each community without adding staff.
"To anyone who is looking for an AI answering service, I think Marlie.ai is the best"
Frequently Asked Questions
How does an apartment answering service work?
What does it cost compared to a traditional answering service?
Can Marlie handle both leasing and maintenance calls?
Does it integrate with Yardi, AppFolio, or RentManager?
Can it handle calls for multiple properties?
Does the AI sound natural to callers?
Can I keep my existing leasing office phone number?
How quickly can I get started?
Get set up in minutes
Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 2 weeks risk-free with our money-back guarantee.
